People Operations Manager

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the Role

We’re hiring an People Operations Manager to lead and optimize People operations across North America, driving consistency, efficiency, and a strong employee experience across the region.

This role serves as the primary HR operations partner for the NA market and works across the full employee lifecycle, from onboarding through off-boarding. You’ll collaborate closely with Payroll, as well as key partners across Finance, Legal, IT, and business leadership, while also working cross-regionally with EMEA and APAC teams to support shared processes, handoffs, and service delivery.

This is a high-impact role for someone who can balance regional complexity with global alignment. Your work will help standardize operations where appropriate, protect NA-specific legal and cultural requirements, and strengthen the systems, workflows, and partnerships that support a growing distributed workforce.

What you'll be doing

Employee Lifecycle Operations

• Own the end-to-end employee lifecycle across North America, including onboarding, benefits administration, and offboarding
• Serve as the primary HR operations partner for the NA market across core People processes
• Support an exceptional employee experience through consistent and efficient operational delivery

Compliance and Regional Governance

• Ensure compliance with federal, state, and provincial employment laws across NA jurisdictions
• Preserve NA-specific legal and cultural requirements while identifying opportunities for standardization
• Resolve issues that arise at the intersection of regional and global operations

Process, Systems, and Service Delivery

• Manage and continuously improve HR processes, workflows, and systems for a growing distributed workforce
• Participate in HR systems implementations and other cross-regional HR projects
• Establish and manage handoff protocols and SLAs between NA, EMEA, and APAC teams
• Operate effectively within a shared services model and help build structure in evolving environments

Stakeholder Partnership and Escalations

• Act as the primary escalation point for HR operations queries from NA employees and managers
• Partner with Payroll to ensure accurate and timely processing for all NA employees
• Build strong relationships with business leaders and cross-functional partners across Finance, Legal, and IT in the NA region
• Collaborate across time zones and regional teams to maintain alignment and operational continuity

KPIs

• End-to-end employee lifecycle execution across North America
• Compliance with US and Canadian employment requirements
• Payroll accuracy and timeliness for NA employees
• HR process and workflow standardization across regions

About You

• 6–8 years of progressive HR operations experience
• Demonstrated expertise in US and Canadian employment law and HR compliance
• Hands-on experience with HRIS platforms such as Workday
• Experience working with or within a shared services model
• Prior exposure to cross-regional collaboration, particularly with EMEA teams
• Strong ability to manage the full employee lifecycle across onboarding, benefits administration, and offboarding
• Process-oriented and data-driven, with the ability to build structure in ambiguous environments
• Skilled at managing across time zones and cultural differences
• Strong communication and stakeholder management skills
• Pragmatic, solutions-focused mindset with a bias for action

What we can offer you

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀

Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨

Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support.

Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Salary Range

The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.