Manager, Security Operations

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the Role

We’re hiring a Manager, Security Operations to build and lead Nscale’s Security Operations Center (SOC) and own 24x7 security monitoring and response operations.

This is a hands-on leadership role that sits at the center of Nscale’s security function, combining team leadership with day-to-day operational excellence. You’ll lead SOC analysts responsible for detecting, triaging, and escalating security events across infrastructure, endpoints, and enterprise systems, while working closely with Detection & Response, Incident Response, and Security Engineering.

You’ll play a key role in evolving how security operations works at Nscale by improving workflows, strengthening coverage, and advancing the use of automation and AI-driven detection and response. This role matters because it helps ensure the SOC can scale effectively, respond decisively, and continuously improve the quality and efficiency of security operations.

This role will be part of the global CISO organization.

What you'll be doing

Build and lead the SOC

• Build and scale a 24x7 Security Operations Center (SOC) for Nscale
• Manage and develop a team of SOC analysts through hiring, training, and performance management
• Design coverage models, including shift structures and on-call rotations
• Foster a culture of continuous improvement, learning, and responsible use of AI in security operations

Run security monitoring and incident workflows

• Own alert monitoring, investigation, and escalation across infrastructure, endpoints, and enterprise systems
• Define and enforce SOC processes for triage, escalation, and incident handling workflows
• Act as an escalation point for high-severity security events
• Coordinate smooth handoffs during major incidents in partnership with Incident Response

Improve detection quality and operational efficiency

• Drive adoption of AI and automation to improve alert triage, enrichment, and response workflows
• Partner with Detection & Response to improve alert quality, coverage, and signal-to-noise ratio
• Advance AI-assisted detection techniques that strengthen SOC efficiency and effectiveness
• Improve tooling, case management, and automated response systems

Measure and optimize performance

• Establish operational metrics including SLAs, MTTR, alert fidelity, and coverage
• Track SOC performance to identify gaps and improvement opportunities
• Balance operational efficiency with analyst experience and retention
• Drive process and workflow improvements that increase consistency and response quality

KPIs

• SLAs
• MTTR
• Alert fidelity
• Coverage

About You

• 6–10+ years of experience in security operations or SOC environments
• 2+ years of experience managing or leading security operations teams
• Strong understanding of SOC workflows, triage processes, and escalation models
• Hands-on experience with SIEM, EDR/XDR, and security monitoring tools
• Familiarity with cloud environments and modern infrastructure
• Experience building or scaling 24x7 operations and shift-based teams
• Experience leveraging or implementing automation and AI-assisted workflows in security operations
• Strong leadership and people management skills
• Ability to balance operational efficiency with analyst experience and retention
• Experience in high-scale or infrastructure-heavy environments, AI/ML environments, GPU-based infrastructure, SOAR platforms, or close partnership with detection engineering and incident response teams is a plus

What we can offer you

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀

Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨

Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support.

Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Salary Range

The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.