Staff Engineer, Customer Trust

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the Role

We’re hiring a Staff Engineer, Customer Trust to build and scale a high-quality, fast, and technically rigorous customer assurance program across Nscale’s global AI infrastructure.

This is a hands-on, senior individual contributor role focused on helping Nscale clearly, accurately, and efficiently communicate its security posture to enterprise customers. The role sits at the intersection of security, engineering, and infrastructure, partnering closely with internal technical teams and engaging directly with customer security teams during reviews, audits, and due diligence processes.

As an AI cloud provider serving enterprise customers, customer trust is critical. This role will improve how Nscale responds to security and assurance requests by increasing response quality, consistency, and speed at scale, while also identifying recurring gaps and driving improvements in documentation, transparency, and automation-first workflows.

This role will be part of the global CISO organization.

What you'll be doing

Customer Assurance Delivery

• Own customer security questionnaires and assurance requests from intake through completion.
• Deliver clear, accurate, and timely responses for customer-facing security reviews.
• Support customer security discussions, audits, and due diligence processes.
• Establish and track SLAs for response time and quality.

Technical Translation and Validation

• Translate complex technical controls into clear customer-facing explanations.
• Partner with engineering, infrastructure, and security teams to validate response accuracy.
• Interpret technical systems across infrastructure, physical security, identity, monitoring, and compliance.
• Maintain a high bar for precision and technical rigor in written responses.

Documentation and Knowledge Management

• Maintain security documentation including architecture, controls, certifications, and policies.
• Build structured knowledge bases to support repeatable assurance workflows.
• Create reusable response libraries to improve consistency across customer requests.
• Identify recurring information gaps and improve documentation to strengthen transparency.

Automation and Program Scale

• Implement automation and AI-assisted workflows to reduce manual effort.
• Improve response consistency and speed through automation-first systems.
• Scale the customer assurance program to support growing enterprise demand.
• Drive process improvements that raise the overall quality of customer trust operations.

KPIs

• Response time SLA attainment
• Questionnaire completion quality and accuracy
• Reduction in manual effort through automation
• Improvement in documentation coverage and reuse

About You

• 6–10 years of experience in customer trust, security assurance, GRC, or security engineering.
• Strong understanding of cloud infrastructure, security controls, and enterprise architectures.
• Experience completing detailed security questionnaires and supporting customer security reviews.
• Familiarity with ISO 27001, SOC 2, and NIST CSF.
• Ability to interpret technical systems and communicate them clearly in writing.
• Experience working cross-functionally with engineering teams.
• Strong attention to detail and the ability to operate under tight timelines.
• Experience building or improving automation in trust or assurance workflows is a plus.
• Familiarity with trust platforms such as SafeBase, HyperComply, or Vanta Trust Center is a plus.
• Experience in AI infrastructure, cloud platforms, enterprise SaaS, audits, or compliance programs is beneficial.

What we can offer you

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀

Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨

Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support.

Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

Equal Opportunities Statement

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Salary Range

The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.