Manager, Customer Trust

About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.  Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the Role (Job Purpose)

Nscale is seeking a Manager, Customer Trust to build and operate a modern, scalable customer trust program within the CISO organization.

Enterprise customers expect detailed transparency into security architecture, physical security controls, certifications, and operational practices. This role will own the process of responding to customer security questionnaires and assurance requests with a high bar for technical accuracy, consistency, and speed.

This is a hands-on role.  You will personally complete and coordinate detailed security responses, while also designing a more intelligent, automation-driven approach to customer trust. Rather than relying on repetitive, manual workflows, you will help build structured knowledge, reusable evidence, and AI-assisted processes that improve quality and reduce turnaround time.

The ideal candidate is technically credible, operationally disciplined, and motivated to modernize how customer trust is delivered.

This role will be part of the global CISO organization.

Please apply only if you have hands-on experience designing and implementing AI-driven cybersecurity programs, and can demonstrate prior work (e.g., case studies, architectures, or deployed solutions).

What You’ll be Doing (Responsibilities)

Customer Security Questionnaires & Assurance

• Own the end-to-end process for completing customer security questionnaires and assurance requests.
• Accurately respond to technical questions covering areas such as:
• Infrastructure and cloud architecture
• Physical security and data center controls
• Identity and access management
• Logging, monitoring, and incident response
• Encryption and key management
• Certifications, audits, and security governance
• Coordinate with engineering, infrastructure, legal, and security teams to validate responses.

Build an Automation-First Customer Trust Function

• Develop structured content libraries, control mappings, and reusable evidence packages.
• Identify repeatable assurance workflows and automate them wherever possible.
• Leverage AI-assisted drafting and document analysis to reduce manual effort while maintaining quality and accuracy.
• Improve consistency across questionnaires, trust documentation, and customer-facing security materials.

Security Documentation & Knowledge Management

• Maintain a centralized repository of security documentation, including:
  
  
  • Architecture diagrams
  • Policy summaries
  • Control narratives
  • Audit and certification artifacts
• Ensure answers remain current and aligned with actual technical and operational controls.
• Translate complex technical implementation into clear, customer-ready language.

Operational Excellence & Response SLAs

• Establish and manage internal SLAs for questionnaire response time and quality.
• Track turnaround times, volume, and recurring customer themes.
• Continuously improve the response process to reduce cycle time and increase confidence in output.

Customer & Internal Engagement

• Support direct conversations with customer security and risk teams when needed.
• Partner closely with Security Engineering, Infrastructure, Compliance, Product, and Legal.

Identify common assurance gaps and help drive internal improvements in documentation, control clarity, and transparency.

About You (Skills / Qualifications)

Required

• 10+ years of experience in customer trust, security assurance, GRC, security architecture, or a related security role.
• Experience completing detailed security questionnaires and supporting customer due diligence processes.
• Strong familiarity with ISO 27001, SOC 2, and NIST CSF.
• Strong understanding of modern cloud infrastructure, physical security concepts, IAM, monitoring, and core security controls.
• Ability to interpret technical systems and convert them into clear, accurate written responses.
• Excellent written communication skills and strong attention to detail.
• Proven ability to improve operational efficiency in high-volume, detail-oriented processes.

Strongly Preferred

• Experience building automation or structured knowledge workflows for trust or assurance programs.
• Experience using AI-assisted tools to improve documentation, questionnaire completion, or evidence management.
• Familiarity with customer trust and questionnaire platforms (e.g., SafeBase, HyperComply, Vanta Trust Center).
• Experience in cloud infrastructure, AI platforms, or enterprise technology environments.

Who You Are

• Hands-on and highly accountable.
• Technically credible enough to understand the substance behind the response.
• Structured, detail-oriented, and responsive under deadlines.
• Focused on both accuracy and turnaround time.
• Interested in using automation and AI to eliminate repetitive work and improve quality at scale.

What We Can Offer You

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.
●    Highly competitive package (base + equity) with reviews every 12 months. 🚀
●    Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨
●    Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. 
●    Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
●    Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.

Equal Opportunities Statement

We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.