Senior Manager, Benefits

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.  Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. 

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

What You’ll Be Doing

Benefits Strategy & Design

• Design, implement, and continuously evolve Nscale’s global benefits offering as part of the Total Reward Team, reporting into the VP of Reward, supporting attraction, retention, and employee wellbeing in a fast-scaling tech environment.
• Own the end-to-end global benefits strategy, ensuring a compelling, competitive, and scalable offering aligned to Nscale’s values and growth plans.
• Balance global consistency with local nuance, ensuring benefits feel equitable while remaining compliant and culturally relevant in each location.
• Conduct regular market benchmarking to ensure Nscale’s benefits remain competitive across key talent markets, including but not limited to UK, US, Netherlands, Norway and Singapore.

Global Compliance & Risk Management

• Manage global benefits compliance, ensuring all offerings meet local statutory requirements, minimum benefits, and employment legislation across regions.
• Lead benefits due diligence for new country launches, including statutory requirements, risk assessments, and cost modelling.
• Partner closely with Legal, Tax, payroll, and external advisors to identify and mitigate benefits-related risk.
• Maintain accurate documentation of country-specific benefits, policies, and compliance requirements.

Vendor & Renewal Management

• Own relationships with global and local benefits providers, brokers, and advisors.
• Lead the annual benefits renewal process, including data review, negotiations, cost optimisation, and executive recommendations.
• Ensure service quality, SLAs, and value for money across all benefits vendors.
• Manage EOR (Employer of Record) benefits alignment, ensuring parity and transparency between EOR and directly employed populations where possible.

Financial Partnership & Cost Management

• Partner with Finance to ensure benefits costs, invoices, accruals, and forecasts are accurate and aligned to headcount plans.
• Monitor benefits spend and proactively identify opportunities for cost control, efficiency, or redesign without negatively impacting employee experience.

Employee Experience, Enablement & Documentation

• Own benefits communication strategy, ensuring employees clearly understand their benefits and how to use them.
• Create and maintain clear Q&A documentation, knowledge bases, and chatbot content for HR Ops and employees.
• Partner with HR Ops to ensure seamless benefits onboarding, enrollment windows, life-event changes, and offboarding experiences.
• Act as the escalation point for complex benefits queries and issues.

Systems, Data & Process Improvement

• Maintain and enhance benefits data within HRIS, payroll, and benefits platforms, ensuring accuracy and strong controls.
• Drive automation and process improvements to reduce manual administration and improve reporting and scalability.
• Build dashboards and reporting to track benefits utilisation, cost trends, and employee engagement.

Cross-Functional Collaboration

• Work closely with Payroll, HR Ops, People Partners, Finance, Legal, and external providers to ensure benefits are delivered accurately and consistently.
• Provide expert guidance to leadership on benefits strategy, compliance, and cost implications.
• Support M&A or restructuring activity from a benefits perspective where required.

About You

• Experience in global benefits management, ideally within a fast-growing tech or scale-up environment.
• Strong experience designing and managing benefits across multiple geographies, particularly the UK, US.
• Deep understanding of global benefits compliance, local statutory requirements, and benefits risk management.
• Proven experience managing benefits vendors, brokers, and EOR providers.
• Strong commercial acumen with experience partnering with Finance on forecasting, budgeting, and total reward cost analysis.
• Comfortable operating in ambiguity and building scalable benefits frameworks from first principles.
• Excellent stakeholder management and communication skills, with the ability to explain complex benefits topics clearly.
• Strong data and systems mindset; advanced Excel skills and experience working with HRIS and benefits platforms (e.g. Workday, or similar).
• High attention to detail, strong judgement, and a proactive, solution-oriented approach.

At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities.  We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

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