Community Management Associate (CMF)
About the Role
We’re looking for a Community Management Associate to build and grow a passionate tech community around CMF’s product ecosystem. You’ll engage directly with users, spark meaningful conversations, and turn product feedback into insights that drive real change. You’ll also lead community-first campaigns that invite our audience to shape what we do next.
This role requires someone with a deep understanding of consumer tech—someone who speaks the language of specs, software updates, and product ecosystems fluently. You’ll need to be just as comfortable in Discord threads as you are synthesizing feedback for the product team.
Key Responsibilities
- Own day-to-day community engagement across key platforms (Discord, Reddit, Telegram, forums, etc.), becoming a trusted and active presence
- Design and execute initiatives that increase community participation, brand advocacy, and product co-creation
- Build structured feedback loops—gathering and synthesizing user input to share with product, software, and design teams
- Surface early trends and product insights from the community to inform roadmap and comms
- Identify and nurture superfans and power users—turning them into long-term brand advocates
- Launch community-driven campaigns and pilots in partnership with marketing, product, and creative teams
- Create internal processes and playbooks to scale community engagement globally
- Track engagement and sentiment metrics and continually optimize tactics for growth and impact
- Stay on top of product news, tech trends, and competitor activity to keep the conversation fresh and relevant
What We’re Looking For
- 3–5 years of experience in community management, grassroots engagement, or social-driven marketing—ideally in a tech-forward brand
- Deep understanding of consumer tech, especially audio, wearables, and/or smartphones
- Hands-on experience with community platforms like Discord, Reddit, and Telegram
- Natural connector with empathy for users and the ability to translate their needs into action
- Strong instincts for what drives engagement, loyalty, and word-of-mouth in tech communities
- Highly organized and process-oriented—able to build and scale systems that work
- Strong communicator with the ability to influence cross-functional teams
- Data-driven mindset with experience tracking and interpreting key community metrics
- Bonus: experience working with early adopters, developer communities, or beta programs
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A chance to shape the voice of one of the most exciting tech brands
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Fast-paced and creative environment with global reach
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A culture that values curiosity, creativity, and doing things differently
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A commitment to building a diverse, inclusive, and welcoming workplace for all
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