Back to jobs

Senior Professional Services Engineer

USA - Richardson, TX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Senior Professional Services Engineer (Actimize, Inc.; Hoboken, NJ): Install and configure software solutions and equipment at customer sites (remotely) while following defined methodology, processes, system requirements, and customer specific needs. Resolve technical issues related to application implementation and support product functionality troubleshooting. Perform necessary tests to ensure that all components of the technical  architecture are properly implemented. Complete necessary project documentation. Provide basic application overview, technical support, and technical quality control throughout all stages of the project. Contribute to work plan creation, document issue resolution to knowledge base system, and support internal team members with technical issues. Provide proactive updates to the project manager and customers during the project and follow-up on project pending items and open issues until project closure. Integrate applications with Oracle, MSSQL, Flat Files, and other backend enterprise systems using ETL, XML, and scripting languages (integration specific only). Assist in the design effort on Enterprise Risk and Compliance Management projects. Design, review, and document the on-site architecture of software solutions, working with implementation teams and the customer IT teams. Design and monitor the development of an implementation infrastructure and framework. Create standard architecture (as built) documents to be used on projects by the deployment team (including subcontractors). Provide solutions to high-level and low-level design problems on both the company side and the client side. Telecommuting permitted pursuant to company policy. 

 

Minimum requirements: Master’s degree or foreign equivalent in Computer Applications, Computer information Systems, or related field, plus 3 years of experience in the job offered or related occupation.  

 

Must have experience with the following: 

Java/J2ee Technologies (Java, Servlet/JSP, EJB, Struts, spring 2x/3x/4x, Hibernate, IBATIS, JPA, and Web); Services (SOAP, REST), JMS, 

MDB, Design Patterns, Web method, Spring boot, Micro services, and Kafka; Databases: MS SQL, and Oracle; Operating Systems: Windows, Citrix, Linux, and MAC OS; Building Tools: 

ANT and Maven; Performance Tuning MAT, Visual VM, JMeter, JPROBE, JPROFILER, Dyna trace; Version/Source Control: GIT, SVN, Star Team, CVS, VSS, and CLEARCASE; Track 

Tool: JIRA, Silk Central, HP ALM, and SharePoint; Application Servers: JBoss, Apache Tomcat, IBM WebSphere, and Oracle WebLogic; Telephony: PBX, Switch, CTI, VoIP, SIP [Avaya, 

Cisco, Nortel, and Genesis Networking; Scripting/web: JavaScript, jQuery, CSS, HTML, DHTML, XML, and VTL; IDE and Tools: IDEA IntelliJ, Eclipse, Edit plus, SQL Developer, SOAPUI, 

Check Style, Jenkins, File net, SSH, and WinSCP; installation and integration of NIM/Engage/NTR solutions into Customer Environments; and Testing/Logging Frameworks (Mockito, 

JUnit, and Log4j). 

 

Salary: $128,939.00 to $135,000.00 per year 

Requisition: 11773 

Click apply or send resume to marian.alvarado@nice.com. An EOE.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Create a Job Alert

Interested in building your career at NICE? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...