Senior Automation Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

 We are looking for a Software Quality Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with UK and US based teams will be a key part of the job, so excellent communication skills are critical. 

How will you make an impact

• Create and execute detailed, comprehensive, and well-structured test plans and test cases that will include both functional and non-functional tests.  
• Support the investigation of bugs and live production issues. 
• Recreating and verifying defects with detailed replication steps, working with the engineering team to ensure efficient resolution. 
• Perform thorough regression testing prior to releasing and as and when any bugs are resolved. 
• Develop and maintain automated test suites across staging and production environments. 
• Creation and maintenance of test data to support productive tests with maximum test coverage. This will also involve the creation and maintenance of SQL scripts to create and inject this test data. 
• Provide input into platform architecture and implementation of automation tooling and frameworks to facilitate testing, continuous integration, delivery and deployment. 
• Coach/mentor junior quality engineers. 
• Participate and contribute proactively to Scrum ceremonies. 
• Contribute to process improvement initiatives for QAs. 

Have you got what it takes?

•  
• • At least 5 years experience in testing roles for software engineering teams. 
  • At least 3 years hands-on experience with automated testing of .NET applications and services in a cloud environment. 
  • Hands on in Playwright Automation. 
  • A good understanding of test automation design patterns, practices, tools, and frameworks e.g. TDD, BDD, Gherkin/SpecFlow/Jasmine, Selenium etc. Writing tests using JavaScript, TypeScript etc. 
  • ISEB/ISTQB qualified (or equivalent). 
  • Experience in creating clear, concise, and comprehensive test plans and scripts, through execution to reporting of the results. 
  • Practical experience in software testing (planning and execution, manual and automated) across the application landscape e.g. UI, business logic, data access, web services/APIs. 
  • Sound understanding of different types of tests, their value, and where they fit into the software development lifecycle. 
  • Experience with cross browser and non-functional testing strategies and tools. 
  • Knowledge of SQL. 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.