Enterprise Account Excutive

About Netcraft

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large governments. We've blocked almost 200 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.

Our purpose and passion are focused on just one thing: protecting the world from cybercrime.

That passion shapes how we work, too. We’re proud of our talented team and the value each person brings, and we’ve built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection. 

 

The Role 

As an Account Manager, you will own relationships with Netcraft’s key enterprise customers. You’ll serve as their trusted advisor, ensure they realize maximum value from our services, and identify opportunities to expand these partnerships. 

This is a high-impact, customer-facing role requiring strong communication skills, curiosity, and the ability to collaborate with teams across Netcraft. 

 

What You’ll Do 

• Manage a targeted book of global enterprise customers across industries such as technology, financial services, retail, and telecom. 

• Develop tailored action plans for each customer, combining strategic insight with high-efficiency processes and automation. 

• Serve as the long-term relationship owner — driving renewals, expansions, and overall account health. 

• Meet regularly with customers (virtual & in-person) and build strong relationships from operational contacts to senior executives. 

• Prepare for and lead business reviews with cross functional stakeholders at all levels (ICs, management, etc.), to: review service performance, gather feedback, identify growth opportunities, and ensure ongoing account success. 

• Understand customer requirements, objectives, and challenges — and act as their internal advocate to prioritize and influence service improvements. 

• Identify opportunities for customers to expand their engagement with Netcraft based on a deep understanding of the cybercrime threat landscape and each customer’s environment. 

• Present service performance results, answer customer questions, and educate customers on Netcraft’s capabilities. 

• Provide customers with Netcraft’s insights into phishing, scams, brand abuse, and other cyber threats relevant to their business. 

• Own internal renewal processes and coordinate with Sales, Ops, Finance, and other teams to ensure alignment. 

• Maintain strong pipeline hygiene and documentation within internal systems. 

• Work in line with Netcraft’s hybrid work policy (in-office Tues–Thurs; flexible Mon/Fri). 

 

What You’ll Need 

• Proven experience developing long-term enterprise customer relationships in account management, customer success, or strategic partnerships. 

• Strong record of renewal and expansion performance  

• Excellent communication skills — written, analytical, and presentation — with the ability to simplify complex concepts and tailor messaging to technical and executive audiences. 

• Strong relationship-building skills with enterprise customers and senior stakeholders. 

• Experience managing complex requests: gathering requirements, collaborating with internal teams, and setting clear expectations with customers. 

• High levels of self-motivation, resilience, and a solutions-focused mindset. 

• Ability to collaborate cross-functionally across geographies to deliver exceptional customer outcomes. 

• Minimum 5 years managing a large enterprise account portfolio with strong commercial outcomes. 

• Cybersecurity or cybercrime background is helpful but not required — a strong interest in learning about phishing, malware, and digital threats is essential. 

 

 

What We Offer 

• Highly competitive base salary with annual review. 

• Attractive bonus plan based on performance targets. 

• 401(k) Safe Harbor Plan with employer match up to 4%. 

• Private health, dental, optical, and life coverage. 

• 33 days holiday (incl. public holidays), plus paid sick leave. 

• Flexible and hybrid working options. 

• Enhanced parental leave benefits. 

• An inclusive culture where everyone is valued and respected.

 

Diversity, Equity & Inclusion 

This is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply. 

We’re also happy to make adjustments to the hiring process to ensure every candidate can participate fully. 

Please note: Netcraft does not accept unsolicited approaches from external recruiters.