Operations specialist - Banking operations

With over 25 years of experience in the industry, NEORIS offers a specialized technical career path to support and develop its most valuable asset: its people. Our goal is to continue growing, and to achieve that, we want you to join us and help us improve every day.

 

We’re expanding our teams and looking for individuals who share our culture and values, including responsibility, collaboration and teamwork, creativity, and dedication. If you’re passionate about continuous learning, specialization, and contributing to projects using the latest technologies, don’t hesitate to get in touch with us.

 

Moreover, our evaluation processes focus on professionals’ experience and knowledge, as well as their motivation and soft skills. We are committed to inclusion and provide equal employment opportunities.

Rol: Operations specialist - Banking operations 

The main tasks of this position will be the following:

Management of external and internal BAU Operations teams - Set team priorities, manage the team's work plan and direction, represent the cards operations team in various bank forums: risk, business. Attend committees. Plan estimations, savings, efficiencies, and execute their implementation in PRO

Incident Management - Manage incidents, organize teams, confirm impacted customers, confirm the strategy for the solution and communication, and report incidents to the executive.

SLA control. SLA control and taking actions to streamline processes, teams, or implement SLA improvement plans.

Implementation of card projects - - close collaboration with IT teams, knowledge of card processing.

Review of VISA and MC changes.

Support for the Control Model team.

Access management for operating equipment, documentation control, manuals, regulatory changes.

Monthly reviews with the partner, reporting of KPIs, search for improvements and efficiencies in current flows.

Collaboration with the IT team - cards and fraud and disputes

Budget Management - Management of card suppliers.

Team management.

To be successful in the role you must have:

Experience from other projects related to cards and frauds.

Knowledge of the world of debit and credit cards, world of payment processing, Redsys

High English level.

Studies related to Business Administration, Law or Engineering.

At least 5 years of experience in the tasks mentioned above.

 

 

What do we offer?

• A career plan where you can choose your path: technical specialization or management
• Social benefits
• Continuous training
• Flexible working hours and work-life balance, model Hybrid.

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