Product Technician (Help Desk) + Fluent English

NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.

We are looking for Product Technician (Help Desk) + Fluent English,

Main responsabilities:

• Schedule: Rotativo entre Lunes y Domingo, 2 a 10pm EST
• The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members.
• As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary.
• Conversational English

We offer:

• Professional growth
• Dynamic work environment
• competitive salary
• Attractive benefits plan
• Benefits of law and superiors
• Development opportunities

Come and meet us on: http://www.neoris.com, on Facebook, LinkedIn, Twitter, or Instagram @NEORIS.

Brenda Catzin Macedo

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