Support Engineer (Remote)

About Nebius AI

Launched in November 2023, the Nebius AI platform provides high-end infrastructure and tools for training, fine-tuning and inference. Based in Europe with a global footprint we aspire to become the leading AI cloud for AI practitonerts around the world.

Nebius is built around the talents of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, clearly differentiating Nebius from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners.

As an NVIDIA preferred cloud service provider, Nebius offers the latest NVIDIA GPUs including H100, L40S, with H200 and Blackwell chips coming soon.

Nebius owns a data center in Finland, built from the ground up by the company’s R&D team. We are expanding our infrastructure and plan to add new colocation data centers in Europe and North America already this year, and to build several greenfield DCs in the near future.

Our Finnish data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 19th most powerful globally (Top 500 list, June 2024). It also epitomizes our commitment to sustainability, with energy efficiency levels significantly above the global average and an innovative system that recovers waste heat to warm 2,000 residential buildings in the nearby town of Mäntsälä.

Nebius is headquartered in Amsterdam, Netherlands, with R&D and commercial hubs across North America, Europe and Israel.

The role

We’re looking for a Support Engineer to help external users and colleagues navigate through challenges related to using Nebius AI. You will be accountable for the performance of cloud services and instrumental in identifying service weaknesses, vulnerabilities, and areas for improvement.

You're welcome to work remotely from the US.

In this position, your responsibility will be to:

• Diagnose performance for cloud systems and networks
• Troubleshoot user networks and databases (PostgreSQL, GP, CH)
• Help clients configure and branch managed K8s clusters
• Consult on cloud API usage, resource expenditures, and payment
• Update customers on new cloud services and act as a liaison between the user and the service
• Update the knowledge base
• Help internal services liaise with Nebius Support and inform users about incidents

We expect you to have:

• Solid understanding of OS basics, networking, and virtualization
• Familiarity with the enterprise environment
• Knowledge of web stack: HTTP, basic response codes and headers, cURL, REST API
• Experience working with database management systems
• Ability to swiftly identify and address user problems
• Ability to follow rules while taking the initiative for non-standard solutions when necessary
• Excellent interpersonal skills and the ability to articulate thoughts clearly
• Ability to quickly switch between tasks
• Ability to own decisions, accepting and recognizing mistakes
• Objectivity in evaluations regardless of the external context
• Capacity for accepting constructive criticism and the ability to accurately self-assesses actions
• Ability to read and comprehend technical documentation

It would be an added bonus if you had:

• Experience with gRPC
• Experience with cloud infrastructure automation tools (e.g., Terraform)
• Knowledge of JS, Python, PHP, YAML, and JSON syntax

Does all that sound like your kind of challenge? Then join us!