L3 Support Technician

About Nebius AI 

Launched in November 2023, the Nebius AI platform provides high-end infrastructure and tools for training, fine-tuning and inference. Based in Europe with a global footprint we aspire to become the leading AI cloud for AI practitonerts around the world.

Nebius is built around the talents of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, clearly differentiating Nebius from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners.

As an NVIDIA preferred cloud service provider, Nebius offers the latest NVIDIA GPUs including H100, L40S, with H200 and Blackwell chips coming soon.

Nebius owns a data center in Finland, built from the ground up by the company’s R&D team. We are expanding our infrastructure and plan to add new colocation data centers in Europe and North America already this year, and to build several greenfield DCs in the near future.

Our Finnish data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 19th most powerful globally (Top 500 list, June 2024). It also epitomizes our commitment to sustainability, with energy efficiency levels significantly above the global average and an innovative system that recovers waste heat to warm 2,000 residential buildings in the nearby town of Mäntsälä.

Nebius is headquartered in Amsterdam, Netherlands, with R&D and commercial hubs across North America, Europe and Israel.

The role

We’re looking for data center L3 IT technician to troubleshoot and solve data center IT hardware issues. Expert position, it’s the bridge between L1/L2 support lines, SRE/devops, hardware RnD and vendor.

You’re welcome to work in our office in Amsterdam, Netherlands. 

Your responsibilities will include: 

• Solve the most challenging technical firmware and hardware related issues with servers, involving in-depth knowledge of system architecture, network configurations and advanced troubleshooting
• Take charge of Problem management, workarounds and solutions
• Create SOP documents and processes for working with IT hardware for L2 support
• Collaborate with L1 and L2 support, Incident manager and R&D to improve our own produced hardware, solve issues
• Improve support processes, documentation and training materials
• Go to data center to localise issues, get logs, communicate with R&D and vendor

We expect you to have: 

• Knowledge of data center, server and network equipment
• Deep knowledge and practical experience solving issues with IT hardware
• Skills of repairing electronics at the component level (SMD)
• Advanced skills working with the Unix operating system and command line
• Experience with MS Excel (pivot tables, formulas, lists, graphs)
• Proactiveness and sense of responsibility
• High proficiency in spoken and written English

It will be an added bonus if you have: 

• ITIL and/or PMI Certification
• Driving license type B
• Knowledge of Russian and / or Finnish 

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!