VIP Account Manager (FR focus)

Enter the Dynamic World of Napoleon Sports & Casino

At Napoleon Sports & Casino, we don’t just shape the landscape of online gaming, sports betting, and interactive entertainment—we also shape the future of careers. As we push boundaries and welcome new talent, our ambition reaches new heights.
In for a thrill? Discover our new challenge!

We are looking for someone who:

• Sales Track Record: Has a proven track record in a sales role (e.g., Sales Relationship Manager, Account Manager, Sales Agent, Telephone Sales Agent, etc.) in a B2C environment.

• Technical Skills: Is proficient in Excel and PowerPoint or has experience with data tools such as Tableau.

• Analytical Mindset: Proves an analytical mindset with experience in segmentation, analysis, or data mining.

• Linguistic Skills: Has excellent communication skills in Dutch, French, and English (both written and spoken). Your portfolio will be mostly French.

• Customer Focus: Has a highly customer-focused approach, with a passion for building long-term relationships.

• Efficiency: Has the ability to deliver exceptional service and results while meeting tight deadlines.

• Interpersonal Skills: Has strong interpersonal skills and a high level of emotional intelligence.

• Adaptability: Demonstrates adaptability to changing priorities and works well in a dynamic environment.

• Attitude: Is self-motivated, proactive, and able to work independently with a positive attitude.

What you will be doing:

• Database Management: Monitoring and analyzing the database daily and taking appropriate action to maximize its value throughout its lifecycle.

• Strategy: Creating and overseeing communication strategies.

• Player Engagement: Gathering insights by engaging with players and passing valuable information to the relevant team.

• Issue Resolution: Responding promptly to inquiries and resolving any issues.

• Relationship Building: Building exceptional relationships with key customers, providing personalized service and tailor-made gaming experiences across all products.

• Key Account Champion: Acting as the Key Account Champion for Key Accounts, ensuring that contacts and inquiries are prioritized—both individually and across all departments or third parties.

• Compliance: Collaborating closely with the Responsible Gaming department.

What we offer:

• Benefits: A company car and fuel card, along with a competitive salary and bonus.

• Work-Life Balance: You will be working hybrid.

• Location: Our headquarters are conveniently located in Erembodegem (Aalst), between Brussels and Ghent.

• Group Growth: As part of the Superbet Group, Napoleon Sports & Casino knows no limits. Our ambitious growth plans offer exciting opportunities for employees to contribute to the expansion and future of our company.

*Please, provide a CV in English.