Outbound Research Specialist

Who we are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

About the role

The Outbound Research Specialist provides essential operational and logistical support to the customer research team, assisting with various aspects of research project execution. This role is foundational for individuals new to customer research, offering hands-on experience in research coordination, data organization, and preliminary analysis, under the guidance of managers and senior team members. An Associate will be able to perform tasks with little supervision and take on more complex support activities.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Key Responsibilities:

• Research Coordination & Logistics:
  • Assist in the recruitment of research participants, including screening, scheduling interviews, sending invitations, and managing participant communication.
  • Coordinate logistics for research sessions, including booking rooms (if applicable), setting up virtual meeting platforms, and ensuring necessary equipment is available.
  • Manage participant incentives and track disbursements.
• Data Collection Support:
  • Support the preparation of research materials, such as formatting discussion guides, survey drafts, and visual stimuli.
  • Take detailed, accurate notes during qualitative research sessions (interviews, usability tests, focus groups).
  • Assist with transcription services for qualitative data.
  • Conduct phone surveys and other direct data collection activities, ensuring adherence to research protocols and data quality standards.
• Data Organization & Preliminary Analysis:
  • Help with preliminary data organization, coding, and tagging for both qualitative and quantitative datasets.
  • Conduct basic data entry and perform quality checks to ensure data integrity.
  • Assist with secondary research (desk research) to gather background information on markets, competitors, or industry trends.
• Documentation & Knowledge Management:
  • Help organize and maintain research repositories and documentation, ensuring easy accessibility and proper version control.
  • Contribute to the creation of research summaries, presentations, and communication materials under supervision.
• Learning & Development:
  • Actively learn and apply fundamental research methodologies, tools, and best practices.
  • For Associate: Demonstrate increasing independence in managing routine research support tasks and begin assisting with more complex analytical or qualitative support.

Required Qualifications:

• Experience in customer support is crucial for this role
• Bachelor's degree in any field, preferably with coursework in research methods, social sciences, business, or marketing.
• 1-3 years of experience in a research support role, administrative, or customer-facing role, demonstrating ability to work with minimal supervision on routine tasks.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in standard office software (e.g., Google Workspace, Microsoft Office).
• High level of empathy and a genuine interest in understanding people.
• Ability to work collaboratively as part of a team

Preferred Qualifications:

• Prior experience in a research-related internship or a support role in a tech company.
• Familiarity with survey platforms (e.g., Qualtrics) or project management tools.
• Basic understanding of qualitative and/or quantitative research principles.

Key Performance Indicators (KPIs):

• Efficiency and accuracy of research coordination and logistical support.
• Quality of research notes and data organization.
• Timeliness of participant recruitment and scheduling.
• Effectiveness of support provided to Customer Experience Researchers and Research Analysts.
• Demonstrated growth in independence and ability to handle more complex support tasks.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with a Recruiter
• A technical interview with the CX Research Analyst
• A business case assignment
• A business case presentation to the Head, CX Research

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.