Lead Hub Operations

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria. 

Curious about what makes Moniepoint an incredible place to work?  Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

 

About the role

This role will lead the expansion and performance management of our franchise hub network. The ideal candidate will be responsible for onboarding, training, managing, and scaling warehouse franchise partners across Nigeria, ensuring that operations run smoothly, efficiently, and in alignment with our B2B e-commerce objectives. This role demands a strong understanding of last-mile logistics, third-party management, and franchise operations within a fast-paced, high-growth environment.

 

Key Responsibilities

• Oversee the onboarding and setup of new hub partners, ensuring alignment with company standards and operational excellence.
• Recruit, onboard, and train hub teams, establishing a strong foundation for operational success.
• Manage and optimize last-mile delivery operations to meet customer expectations and company SLAs.
• Develop and implement hub-specific SLAs, operational agreements, and performance metrics.
• Monitor and manage hub profitability, identifying opportunities for efficiency improvements and cost reduction.
• Lead daily operations, ensuring seamless coordination across teams and swift resolution of operational issues.
• Drive hub partner ROI through data-driven decision-making and effective resource allocation.
• Expand the hub network by identifying strategic locations and scaling partner operations.
• Establish and maintain strong third-party relationships, negotiating favorable terms and ensuring service quality.
• Regularly assess and enhance hub performance through continuous training, coaching, and performance management.
• Conduct regular order reconciliation and hub audits to ensure operational accuracy and financial transparency.
• Develop contingency plans and troubleshoot issues to minimize operational disruptions.

Key Requirements:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, or warehouse management, preferably within the e-commerce or FMCG sector.
• Proven experience in managing warehouse partners or franchise networks.
• Strong leadership skills with the ability to manage teams and build high-performance cultures.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic work environment.

 

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with a business lead.
• A behavioural and technical interview with a member of the executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.