Lead, Telesales

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. 
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

We’re seeking a dynamic and data-driven Lead – Telesales to head our telesales operations and drive topline growth through a high-performing, phone-based sales team. This role requires strong leadership, process building, strategic oversight, and the ability to drive performance through clear KPIs and CRM-based selling.

What you will get to do:

Telesales Leadership & Team Development

• Team Building & Training: Recruit, train, and manage a team of telesales agents focused on retailer acquisition, engagement, and sales growth.
• Performance Management: Set clear performance KPIs for team members including call quality, conversion rates, AOV, ARPU, and retention metrics.
• Incentive Structuring: Design data-driven compensation and incentive frameworks aligned with unit economics and productivity.

Sales Strategy & Execution

• Growth Metrics Ownership: Drive key growth levers such as wallet share per customer, category expansion, repeat rates, and cart size through tele-engagement.
• Customer Lifecycle Management: Oversee customer onboarding, reactivation, cross-selling, and upselling strategies via outbound call campaigns.
• Lead Conversion: Optimize calling plans and scripts to increase lead-to-customer conversion rates and reduce customer acquisition cost.

Process & Systems Development

• CRM & Tools: Work with the product team to enhance CRM, SFA, and tele-dialer tools for better task tracking, customer profiling, and engagement workflows.
• Sales Playbooks & SOPs: Create structured processes and scripts that reduce dependency on individual agents and ensure consistent messaging across the team.
• Self-Service Enablement: Drive product and process changes that make it easier for customers to self-initiate repeat orders and engage without manual intervention.

Data & Insight-Driven Execution

• Daily Calling Plans: Develop and optimize daily calling schedules based on data inputs like customer LTV, recent purchase activity, churn risk, and segmentation.
• Campaign Analytics: Monitor campaign effectiveness, report on key performance metrics, and pivot based on performance trends and customer feedback.
• Churn Reduction: Design proactive outreach strategies to retain high-value accounts and recover dormant or churn-risk users.

Cross-Functional Collaboration

• Partner with Marketing, Manufacturer Relations, Logistics, and Product teams to align telesales activities with overall business goals and promotions.
• Feed customer insights and pain points into the product roadmap and customer experience strategy.

Operational Ownership

• Cost Control: Manage telesales costs in line with margin targets while ensuring consistent productivity.
• Compliance & Governance: Ensure all telesales activities adhere to internal controls, customer verification protocols, and compliance standards.
• Innovation: Constantly seek new methods to increase efficiency, effectiveness, and engagement through digital channels.

The person we are looking for:

• 5–8 years of experience in telesales, inside sales, or call center leadership, ideally in B2B, e-commerce, FMCG, or SaaS sectors.
• Experience managing large telesales teams and working with CRM/telephony platforms.
• Strong analytical skills and experience using data to optimize performance.
• Excellent communication, motivational, and people management skills.
• Bachelor’s degree in Business, Marketing, or a related field; an MBA is a plus.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with one of our recruiters
• A panel technical interview with our Product Leads
• A behavioural and technical interview with a member of the Executive team.