Warehouse Partner Manager

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria. 

 

Curious about what makes Moniepoint an incredible place to work?  Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

 

About the role

This role will lead the expansion and performance management of our franchise warehouse network. The ideal candidate will be responsible for onboarding, training, managing, and scaling warehouse franchise partners across Nigeria, ensuring that operations run smoothly, efficiently, and in alignment with our B2B e-commerce objectives.

 

Key Responsibilities

Partner Onboarding & Network Expansion

• Identify and onboard warehouse franchise partners across strategic locations.
• Create a lead generation and conversion pipeline to scale the warehousing footprint.
• Pitch the franchise model to potential partners with strong ROI narratives.

Operations & Performance Management

• Define, implement, and monitor SOPs and SLAs to ensure service quality.
• Maintain operational costs under 1% of revenue while ensuring profitability for franchisees.
• Oversee warehouse partner performance and drive continuous improvement.

Training & Compliance

• Develop training modules for partners to maintain uniformity and operational excellence.
• Ensure all partners comply with regulatory, safety, and statutory standards.
• Enforce strict documentation protocols during onboarding and operations.

Risk Mitigation & Governance

• Formulate security deposit, insurance, and risk-sharing structures.
• Draft and manage comprehensive contractual agreements ensuring clear roles, responsibilities, and consequences.

Collaboration & Integration

• Work cross-functionally with logistics, sales, and tech/product teams to ensure end-to-end warehouse integration.
• Act as the key liaison between franchise partners and Moniepoint’s internal teams.

Partner Engagement & Retention

• Proactively address grievances and nurture long-term relationships with partners.
• Initiate partner engagement programs to foster loyalty and reduce churn.
• Monitor and optimize ROI for each partner to ensure business viability.

Team & Strategy

• Build and manage a team of regional partner success associates to drive local execution.
• Generate business intelligence from partner operations to feed into strategic decision-making.

Tech & Tools Integration

• Work with the product team to build tech tools for warehouse franchise performance tracking and compliance.
• Promote digital adoption among warehouse partners to improve turnaround time and transparency.

 

Qualifications & Requirements

• Bachelor’s degree in Supply Chain, Business, Operations, or a related field (MBA preferred).
• 5+ years of experience in warehousing, franchise management, or supply chain operations (preferably in B2B e-commerce or FMCG).
• Strong understanding of logistics, warehouse KPIs, franchise systems, and P&L ownership.
• Experience managing third-party logistics or distributed partner networks.
• Excellent negotiation, communication, and stakeholder management skills.
• Strong analytical skills with proficiency in using tools like Excel, ERP, or WMS platforms.

 

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

 

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with a business lead.
• A behavioural and technical interview with a member of the executive team. 

 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.