Lead UX Writer / Content Designer

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $1

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the Role 
As a UX Writer, you'll be the creative mind creating and implementing written content for our digital products (mobile apps, web experiences, etc.) to enhance the user experience. Collaborating with various teams, you'll contribute to content strategy, aligning it with brand tone and user insights.

Key responsibilities:

• Lead content strategy: take ownership of the overall content strategy across Moniepoint’s products, ensuring all written communication supports a consistent and intuitive user experience
• Develop guidelines & standards: establish and maintain content guidelines, tone of voice, and best practices to ensure consistency and clarity across all platforms
• Collaborate cross-functionally: work closely with UX/UI designers, product managers, engineers, and marketing teams to integrate content seamlessly into product design and development
• Content leadership: provide direction and leadership for the creation and delivery of UX content, ensuring it aligns with user needs, business objectives, and brand identity
• Drive content innovation: identify opportunities to innovate and improve content strategies, ensuring the product’s copy is both functional and engaging for both the Nigerian and UK financial services markets
• Content audits & optimisation: lead content audits to continuously improve the effectiveness of our communications, informed by user testing, analytics, and research
• Ensure accessibility & inclusivity: champion best practices for accessible and inclusive content to ensure the product meets the needs of all users
• Mentor & guide: provide guidance to team members, fostering a culture of continuous learning and improvement in content creation
• SEO & content marketing strategies: ensure content aligns with SEO and broader content marketing strategies to drive growth and engagement
• Design systems familiarity: ensure content integrates smoothly with design systems, contributing to a consistent and user-friendly product experience.

What You Bring to the Party:

• Education: degree in languages, Human-Computer Interaction, Psychology, Sociology, or something equally cool
• You're a wordsmith with a portfolio that showcases your knack for user-focused content
• Excellent verbal communication and presentation skills
• Experience directly establishing and optimising best practices for UX writing
• Experience managing people
• Familiarity with UX design principles
• A friendly and collaborative spirit is highly valued

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• Technical interviews with our Product and Design team 
• A behavioural and technical interview with a member of the Executive team. 

How to apply:

Please submit your CV and a portfolio.

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.