Sr. Manager, Transaction Monitoring & Investigations

Who we are

Moniepoint Group is the fastest growing company in Africa, as ranked by Financial Times in 2024. We are a profitable, rapidly growing business, backed by some of the world’s leading fintech investors like QED Investors and British International Investment (BII). Over seven million businesses and individuals have opened bank accounts with us, and our mission is to bring financial inclusion and happiness to hundreds of millions of small businesses and individuals in Africa, through our banking, payments, and lending products. 

We’ve built a profitable business in Nigeria, and we now want to help everyone around the world seamlessly trade with African businesses and individuals, so now is an exciting time to join us, to be a part of launching our UK headquartered, international FX focused business, which is a new start-up within our established group, where we are making cross border payments into, across and out of Africa seamless and easy for businesses and individuals. Now, we’re building a team of rock-stars, with team members joining us from some of the leading scale-ups, including but not limited to Revolut, Wise, Plum, GoHenry, Klarna, Shopify, Meta and Booking

About the role:

Location of the role: For London based team members, the role is hybrid with 2-3 days a week expected at the office. We are also open to this being a full remote role for candidates based far outside of London, be it in Manchester, Newcastle, Birmingham, or Bristol (to name a few).

We are now seeking an experienced and highly motivated FinCrime professional to lead our Transaction Monitoring and Investigations team for our UK entity. As our Sr. Manager of Transaction Monitoring & Investigations you’ll make a huge impact and you’ll get to build up from scratch and lead our transaction monitoring function end to end for our UK entity! This is a great opportunity for you to have complete ownership of a department, and to build something from 0 to 1! 

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Your responsibilities will include but not be limited to:

• Building and running our Transaction Monitoring department for our UK entity from scratch, which will involve building multiple  teams across several locations. 
• Driving the Transaction Monitoring team’s strategy and objectives.
• Leading and driving a high performance culture within the team.
• Embodying and encouraging a strong compliance culture across Transaction Monitoring and Investigations.
• Collaborate with operations managers and quality assurance teams to improve overall performance.
• Utilise your in-depth knowledge of UK Financial Crime regulations to stay current with evolving financial crime risks.
• Analyse regulatory guidelines and work closely with product, operations, and compliance teams to apply and integrate necessary adjustments to monitoring controls.
• Partner with the Second Line of Defence to incorporate policy decisions into day-to-day operations effectively.
• Promote growth within the team through regular one-on-one sessions, coaching, and feedback, using performance data to guide these discussions.
• Ensure the delivery of exceptional service to customers while balancing the need to manage financial crime risks. This includes implementing and upholding member-centric and fraud-related service level agreements (SLAs).
• Supervise, track, and manage individual and team KPIs, ensuring service standards are consistently met across the teams.
• Foster a positive and engaging workplace culture for your team, getting the best out of everyone in your team and across the company.
• Serve as the primary point of contact for transaction monitoring, adept at stakeholder management and addressing challenges as needed.

Qualifications:

To be the right candidate for this position, we expect you to have extensive experience in a similar role within Transaction Monitoring and Investigations both in a leadership and operational capacity. As a person you are results driven while also constantly maintaining a sound level of professionalism, integrity and respect. You have strong interpersonal, organisational and communication skills, and you are a natural motivator who thrives in growing and developing your teams.

About you / The technical skills we’re looking for:

• A clear understanding of the strategic implications of financial crime regulation.
• The ability to articulate the impact of AML/CTF regulations on firms and effectively implement a variety of regulatory directives.
• Knowledge of payments and payment processing.
• Proven track record of building and leading high performing teams in a full remote setting.
• Demonstrable extensive experience of transaction monitoring and related transformational projects.
• Understanding of the end-to-end monitoring lifecycle – e.g. data ingestion, detection mechanisms, alert/case management.
• Awareness of the methods and techniques used to maintain monitoring systems – e.g. threshold and segmentation optimisation.
• Awareness of the automated controls development processes – e.g. risk mapping, scenario/control design.
• Appreciation of machine learning and artificial intelligence methods evolving in the monitoring domain.
• Strong analytical and problem-solving skills, with the ability to present information in a clear and concise manner.
• Enthusiasm to be involved in business and practice development activities and developing the Financial Crime team.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You'll receive an attractive salary and benefits package, including pension (up to 10% pension matching), health insurance, equity, and annual bonuses.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• A technical interview with the hiring manager, our Director of Operations, KYC & Fraud.
• A behavioral and technical interview with a member of the Executive team
• All interviews stages are Virtual. If you're in London, we'd love to have a final step of inviting you to the office so we can meet each other in person.