Head, Third Party Processing Operations

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

Monnify is Moniepoint's payment gateway, powering online and offline payment processing for businesses globally. Within its three years of existence, Monnify currently processes millions of dollars worth of transactions daily, with over 5,000 businesses.

Job Summary

As the Head of Operations, you will be responsible for leading operational teams across various domains, including Chargebacks, Settlements, Reconciliation, Implementation, Technical Support and other key operational units. Your primary role is to ensure the seamless execution of all operational activities.

About the role

Location: Remote, (Full Time)

What you’ll get to do

• Lead and coordinate the Operations Team, ensuring optimal performance and alignment with business objectives.
• Serve as the primary escalation point for clients and internal business teams regarding any operational issues. 
• Manage Operations Team capacity and prioritize tasks based on business needs to ensure efficient operations. 
• Monitor, track, and report all critical operational issues and escalations promptly.
• Define, implement, and enforce the service transition process for all switch-related applications, ensuring adherence to established procedures. 
• Continuously evaluate and improve operational processes, implementing best practices to enhance efficiency and effectiveness, particularly in relation to scheme and third-party partner operations.
• Generate and distribute regular operational reports to senior management, summarizing performance trends, identifying areas for improvement, and presenting recommendations for process optimization.
• Creating and delivering client reports on operational performance, incident status, and key metrics; collaborating with clients to understand their reporting needs and providing customized reporting solutions.
• Manage non-routine, and change requests, as well as support customer initiatives.
• Oversee integration projects with financial institutions, switches, payment facilitators, aggregators, and other partners.
• Become a subject matter expert in customer integrations including knowledge of the APIs, implementation guides, customer integration options, deployment and post-production support. 
• Manage the resolution of all production exceptions, including those related to configuration, services, applications, and transaction processing issues, ensuring the continuous and seamless operation of all systems.
• Establishing and maintaining incident management processes, including incident identification, prioritization, resolution, and reporting; coordinating incident response efforts across teams to minimize impact on clients and the business.

To succeed in this role, we think you should have

• Bachelor’s degree from a recognized university.
• Minimum of 8 years of experience in a financial institution, card schemes, or payment networks, with a focus on technical operations. 
• At least 3 years of experience managing a large scale team
• Good working knowledge of payment processing systems including message routing, authorization, clearing & settlement and client connectivity.
• Experience working with card payment schemes and managing operational processes. 
• Proficiency in card processing technology and reporting standards, such as ISO 8583, EMV Tokenization, 3D Secure, and PCI DSS.
• Hands-on experience with the following dispute platforms NIBSS IDRS, VROL, Mastercom is a plus.
• Excellent analytical and problem-solving abilities.
• Strong communication and presentation skills

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with a business lead.
• A behavioural and technical interview with a member of the executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.