VP of Product - Payments (GB)

VP of Product, Payments - Moniepoint GB 

Who we are

Moniepoint Group is the fastest growing company in Africa, as just ranked by Financial Times in 2024. Our mission is to bring financial inclusion and happiness to hundreds of millions of small businesses and individuals in Africa, and we're now hiring for a product which will be launched from 0-1, so as our VP Product, Payments, you'll have the chance to be a part of something that is financially very well backed, and to join one of the most promising tech rocket ships in the UK. We are digitizing Africa's real economy by building a financial ecosystem for businesses, over seven (7) million businesses and individuals have opened bank accounts with us, and we are providing them with all the payment, banking, credit and business management tools they need to succeed.

After building a profitable business solving problems in Nigeria, we want to help everyone around the world seamlessly trade with African businesses and individuals, so now is an exciting time to join us, to be a part of launching our UK headquartered, international business, which is a new start up within our established scale up with 2,000+ team members.

At Moniepoint, we are redefining our industry. After 9 years of building products with an obsession to make payments more reliable, and to help business owners achieve financial happiness, we are now building our business in the UK. Apply find out why rock stars have been joining us from some of the leading fintech start ups and other scale ups, including but not limited to Revolut, Wise, Plum, GoHenry, Klarna, Shopify, Meta and Booking.

About the role

Location : United Kingdom (Full-time), work from office three days a week 

As our VP Product Payments, you are a business leader, and you will have overall accountability for leading and managing the product vision, strategy and roadmap for our payments product and for leading the paymens organization for our new international product line. You will take the perspective of “CEO of the product”, responsible for the market vision and development of our Payments products, as well as the general success of the business line.

You will have P&L responsibility and directly lead the product, engineering and operations teams who are building from scratch our payment systems and services, powering this international product line, which includes but is not limited to global pay ins, pay outs, and accounts (issuing accounts, managing customer balances).

Because of the deeply technical nature of payments, we are ideally looking for a leader who started out their career in engineering before moving into product management who has prior experience building payment systems. This is a unique opportunity to lead the payments product, end-to-end, for what promises to be the most impactful, fastest growing business of its kind. We’re backed by top-tier investors including QED Investors, BII, and Novastar Ventures, so this is an unparalleled opportunity for you to lead the payments product organization for, what will become, one of the biggest parts of our company.

You will be at the forefront of the fastest-growing African fintech company, and you will have the opportunity to make a significant impact, building and leading multiple cross functional teams, within a business poised for rapid expansion, where you will have the resources and support needed to drive success in a dynamic environment. Join us and be part of a team committed to revolutionizing the financial services landscape and empowering communities across Africa and beyond! 

What you'll get to do as our VP Product, Payments can be broken down into five areas: 

Management:

• Take ownership of the KPIs, and achieve associated goals for the product.
• Prioritise and execute initiatives to achieve the product’s goals in the fastest and most efficient way possible.
• Provide highly effective management to each of the individuals in your team, to drive maximum performance.
• Create, plan and execute user research to drive business outcomes.
• Systematically create and explore opportunities and solutions for ideas that solve customer problems, deeply understanding the competitive context and data underpinning the product.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer stickiness and increase revenue.

Product Development:

• Ensure any initiatives taken forward to build are clearly defined and tested, such that engineering resources are focused on building, optimising and maintaining products that deliver maximum impact.
• Ensure the product being delivered is in line with the customer's current and future expected requirements.

Product Analytics:

• Define, set up and monitor key product KPIs and goals in line with the business objectives.
• Generate insights and recommendations based on product usage and act upon them to optimise the product.

Payment Operations:

• Build & lead the payment ops team which handles disputes, settlement & reconciliation, chargebacks & fund recovery.
• Develop and implement processes to ensure smooth and compliant payment operations.
• Hire, coach, mentor, and hold operational team leads accountable, 
• Monitor / analyze operational metrics to drive efficiency, reduce chargebacks, and resolve disputes effectively.
• Guide the team’s effort to build internal tools which improve payment processing / dispute handling 

Other:

• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value. 
• Work closely with engineers to manage technical debt, deal with technical issues and ensure the ongoing technical health of our payment systems & services.

To be an incredible fit you most likely have:

• 8+ years of product management experience in complex environments, ideally in a fintech or in banking.
• Ideally you have exposure to building payment products (pay ins and pay outs) in the UK and one developing region (MENA, APAC, LatAm, etc.) 
• You are a subject matter expert and have a deep technical understanding of payment products (down to an API-level of detail) and experience building payment systems from scratch.
• Deep understanding of other aspects of payments and hands on experience with double-entry accounting, reconciliation, settlement, disputes, chargebacks, and fund recovery.
• Proven leadership experience, owning business outcomes and leading cross-functional teams.
• Skilled at creating roadmaps and prioritizing in stakeholder-heavy environments.
• Proficient in user research, usability testing, and data analysis techniques.
• Strong communication skills for engaging internal and external stakeholders.
• Exceptional writing, presentation, and public speaking skills.
• Strong organizational skills and ability to juggle multiple responsibilities.
• Extensive experience in product management, working w/ cross-functional teams (engineering, marketing, legal, etc.).
• Collaborative leader willing to roll up sleeves and build when needed.
• Excellent planning, problem-solving, and strategic thinking.

What we can offer you & our 4 Ms framework:

We'd like to introduce you to our 4 Ms framework, which is at the heart of our culture and values as a company.

• Membership: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard.

• Mastery: We bring on board inspirational team members who are the very best at what they do, who operate on fundamentals and first principles, who you can learn from. We’re also at a much earlier stage with our UK business, so you’ll get to be a part of this journey, where you’ll get to contribute in your area of mastery, while also learning and contributing to many other parts of the business.

• Money: You’ll receive an attractive base salary, up to 10% employer matching for pension, health & life insurance for you and your dependents, and a very attractive, monthly cash bonus.

• Meaning: We are building products which are positively impacting the lives of millions of people, and which are at the cutting edge of payments in Africa, where payments are barely even 1% built. By joining us you’ll get to not only build something from 0 to 1, you’ll also get to join an extremely passionate team, which is solving different, big problems, as opposed to building another nice-to-have app in a well developed country.

What to expect in the hiring process

• A preliminary phone call with one of our recruiters
• An interview with our hiring manager, our CEO, UK
• A conversation with one of your fellow VPs of Product in the UK. 
• An interview with one of our product execs at group level
• A final interview with our Group CEO and founder

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.