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Technical Support Engineer (Women In Tech Internship)

Lagos, Nigeria

Who we are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019.

As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

We're in search of the next Dream 15 to join our team!

Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa’s most prominent Fintechs. 

Join the Moniepoint Women in Tech Internship Programme by applying below.

What you’ll get to do

  • Provide tier two application support to production systems and identify any issue in production.
  • Take ownership of customer issues reported and seeing problems through to resolution.
  • Collaborate with product and engineering teams to fix bugs.
  • Monitor performance metrics for various production systems, identify root cause for all technical issues and work with the engineering team to resolve them.
  • Manage team ticket queue and resolve in a timely manner.
  • Develop and maintain accurate technical, software operations and support related documentation.
  • Work with software vendors to have application issues fixed, both short term and long term (root cause).
  • Act as a technical resource during other projects as required.

To succeed in this role, we think you should have

  • Minimum of 1 year experience supporting software applications.
  • BSc degree in Information Technology, Computer Science or relevant field
  • Experience in a support or other service-oriented customer facing role.
  • Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
  • Basic Understanding of OOP concepts and other programming concepts.
  • In depth knowledge of SQL databases particularly MYSQL.
  • Familiarity with basic network concepts and tools.
  • Experience troubleshooting using stack traces and log file.
  • Familiarity with Git and continuous integration, delivery, and deployment principles

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Help Us Support Diversity at Moniepoint

At Moniepoint, we are committed to fostering a diverse and inclusive work environment. We do not discriminate based on gender identity, orientation, or other personal characteristics. To help us track and improve our recruitment efforts and ensure we are meeting our gender inclusion goals, we kindly ask you to answer the following demographic questions. Your responses are voluntary and will not impact your application in any way. Thank you for helping us build a more inclusive team

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