Fraud Desk Officer

Job Title: Fraud Desk Officer

Department: Fraud Management

Reports to: Head, Fraud Desk

 

About Us

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest-growing company in Africa. Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

About This Role

The Fraud Desk Officer is responsible for identifying, investigating, and preventing fraudulent activity within the organisation's payment and banking platforms. The role involves analyzing suspicious transactions, managing fraud cases end-to-end, and collaborating with internal departments and external stakeholders to mitigate financial and reputational losses.

Responsibilities

• Fraud Investigation: Investigate fraudulent or suspicious transactions reported internally or externally.

• Transaction Analysis: Analyse transaction patterns for red flags, unusual activity, or emerging fraud typologies.

• Merchant Risk Mitigation: Flag high-risk merchants and recommend onboarding restrictions to secure the ecosystem.

• Case Management: Maintain detailed case logs and ensure all fraud cases are effectively closed with sufficient supporting evidence.

• External Liaison: Coordinate and liaise with law enforcement, regulatory agencies, and industry peers during fraud cases.

• Control Optimization: Recommend robust control and system improvements to proactively prevent future fraud occurrences.

• Knowledge Sharing: Design and deliver fraud awareness training sessions across relevant internal departments.

Experience & Background

• Minimum of 2 years' experience in fraud investigation, transaction disputes, or risk operations, preferably in a fintech or digital banking environment.

• Minimum educational qualification of HND or Bachelor's degree in Accounting, Finance, Law, Criminology, or a related field.

Skills & Competencies

• Analytical & Investigative Rigor: Strong investigative skills with the ability to interpret complex transactional data and identify suspicious activity.

• Domain Expertise: Solid understanding of fraud typologies specific to the fintech, digital payments, and card-present/card-not-present industry.

• Technical Proficiency: Experience navigating fraud detection systems, transaction monitoring tools, and case management software.

• Communication Excellence: Outstanding verbal and written communication skills, including the ability to document investigations clearly and professionally.

• Organization & Agility: High attention to detail with the ability to manage multiple complex cases simultaneously under tight deadlines.

• Regulatory Knowledge: Familiarity with local financial regulatory requirements and enforcement reporting frameworks (e.g., CBN, NFIU, and EFCC).

Preferred Qualifications (Added Advantage)

• Certified Fraud Examiner (CFE)

• Certified Anti-Money Laundering Specialist (CAMS)

• Designate Compliance Professional (DCP)

• Other relevant professional certifications in KYC, AML, Compliance, or Risk Management.

What Success Looks Like In This Role

• Loss Minimisation: Drastic reductions in financial and reputational losses through swift, accurate identification and neutralisation of fraudulent activity.

• Case Resolution Efficiency: Maintaining comprehensive, accurate case evidence files and meeting turnaround times for end-to-end case closures.

• Proactive Security: Identifying structural process vulnerabilities and contributing actionable feedback to update fraud detection rule frameworks.

• Seamless Stakeholder Relations: Ensuring professional, compliant, and prompt correspondence with external law enforcement bodies and regulatory authorities.

Why Join Us

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

• Inclusivity: Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.