NOC Engineer

NOC Engineer (L1 / L2) 

Summary 

The NOC Engineer (L1 / L2) is responsible for real-time monitoring, incident triage, and initial resolution across Momentum’s global infrastructure, including AWS, Azure, on-premise environments, production platforms, and corporate systems. 
This role acts as the first and second line of defense, ensuring high availability, rapid incident response, and effective escalation in a 24x7 operational environment. 

Responsibilities 

• Monitor infrastructure and applications using Datadog, CloudWatch, Azure Monitor, and Zabbix. 

• Proactively identify, triage, and resolve incidents in accordance with defined SLAs. 

• Perform fault diagnosis across AWS, Azure, and Linux-based systems. 

• Log, track, and own incidents using ServiceNow, Jira, PagerDuty, or OpsGenie. 

• Escalate complex or unresolved issues to L2/L3, DevOps, or SRE teams with clear documentation and context. 

• Execute runbooks and standard operating procedures (SOPs). 

• Perform operational tasks including service restarts, failovers, patch verification, and system health checks. 

• Support production deployments, maintenance windows, and infrastructure changes. 

• Validate monitoring alerts and continuously reduce false positives. 

• Assist with Linux migrations (Amazon Linux 2 to AL2023) and support ECS capacity providers. 

Requirements & Qualifications 

• Experience in a NOC, infrastructure operations, or technical support role at L1 or L2 level. 

• Strong Linux administration skills (Amazon Linux 2, AL2023, Ubuntu). 

• Hands-on experience with AWS services such as EC2, ECS, IAM, CloudWatch, VPC, RDS, and S3; exposure to Azure is a plus. 

• Experience with monitoring and alerting tools including Datadog, Prometheus, and Zabbix. 

• Solid understanding of networking fundamentals (DNS, TCP/IP, VPNs, load balancers). 

• Familiarity with incident and ticket management tools such as ServiceNow, Jira, PagerDuty, or OpsGenie. 

• Basic scripting skills in Bash and/or Python. 

• Ability to follow runbooks, troubleshoot under pressure, and manage multiple incidents simultaneously. 

• Strong communication skills for incident documentation, handovers, and cross-team coordination. 

• Willingness to work in a 24x7 rotating shift pattern, including weekends and public holidays. 

At Momentum, we’re proud to be a fair, transparent, and inclusive employer. We value diversity, collaboration, and innovation, and we’re committed to creating an environment where every team member can thrive. If you’re ready to grow your career and help us build Momentum, we’d love to hear from you.