Team Lead (all genders) - Operations Delivery Management

Join us as Team Lead (all genders) - Operations Delivery Management in our Global Operator Enablement Services organization and help shape the future of autonomous mobility!

MOIA’s Global Operator Enablement Services (GOES) is the delivery backbone for our operator customers worldwide. We turn innovative technology into operational success—enabling safe, scalable, and efficient autonomous mobility services. 

We bring together customer launch management, digital platform provisioning, service operations, and support. As the single point of contact for operators, GOES drives end-to-end delivery excellence. 

As Team Lead Operations Delivery Management, you combine hands-on operational execution, domain ownership, and people leadership with strong proximity to customers and fleet operators. You build Operations Delivery Management as a core capability for MOIA at scale while actively supporting customer launches on-site and developing a high-performing team. 

You lead by example: working alongside your team in launch cities, shaping standards and toolkits from real-world experience, and ensuring Operations Delivery Managers are set up for success with our customer organizations and their local fleet operators. 

What you will do

Build up the Operations Delivery Management knowledge domain (high priority) 

• Establish Operations Delivery Management as a defined capability within GOES 
• Build and continuously refine standards, playbooks, and toolkits for operator enablement and launch execution 
• Capture learnings from launch cities and translate them into reusable best practices 
• Drive consistency across regions while enabling local adaptation where needed 
• Partner with Product, Engineering, Support, and Commercial teams on operational readiness, hub setup, and service scalability 

Build and lead the team 

• Build and shape an international team of Operations Delivery Managers (culture, capabilities, and ways of working) 
• Hire, onboard, enable, coach, and develop a team with strong operational and technical backgrounds in mobility and transportation 
• Enable continuous learning across operational, technical, and customer-facing dimensions 
• Foster a culture of ownership, collaboration, and pragmatic problem-solving 
• Lead the team with an enabling, pragmatic, execution-oriented, and servant-leadership mindset 
• Set clear priorities and keep focus across parallel launches and initiatives 
• Promote agile ways of working and a strong feedback culture 
• Act as people manager (performance, development, and well-being) 

Active execution and support in launch cities 

• Provide hands-on support during customer and local fleet operator launches, ramp-ups, and critical operational phases 
• Coach and support your team on-site, especially in complex or high-risk situations 
• Handle escalations and unblock issues by connecting teams with the right internal and external experts 
• Work closely with customers and local fleet operators on organizational build-up, hub setup, infrastructure, and operational readiness in autonomous vehicle environments 
• Ensure smooth transitions from launch and hypercare into steady-state operations 
• Stay close to operational reality to continuously improve standards and guidance 

What will help you to fulfill your role 

• Strong background in setting up and scaling operations in mobility or transportation 
• First-hand experience in launch execution or comparable operational roles (e.g., Operations Delivery Manager) 
• Proven ability to turn operational experience into structured standards and knowledge assets 
• Technical proficiency in hub setup and infrastructure in autonomous vehicle environments (charging, networking, and physical site infrastructure) 
• Comfort working hands-on in the field while also shaping mid-term capability development 
• Ability to manage complexity, escalations, and competing priorities pragmatically 
• High willingness to travel and spend time on-site during critical phases 
• Fluent in English; German and additional European languages are a plus 

Nice to have: 

• Experience building and leading teams in fast-changing, growth-oriented environments 
• Direct experience working with local fleet operators or mobility service providers 
• Deep hands-on exposure to hub engineering, commissioning, or infrastructure rollout phases 

We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you!

Our benefits in a nutshell

• Competitive salary (including bonus)  
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! 
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) 
• Budget and monthly expense allowance for home office setup 
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing 
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes 
• Mental health support, 1:1 sessions with external professionals and mental unload workshops 
• 30 vacation days, sabbatical and unpaid leave option 
• Relocation support with service provider (visa, administration, etc.) 
• Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here. 

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

How we work

At MOIA, our teams are typically distributed across locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm.

Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs.

If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA.

Who we are

At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.

We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving. 

With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission. 

MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.