Service & Diagnostics Coordinator - Autonomous Vehicle (AV) (all genders)

 

Join us as a Service & Diagnostics Coordinator - Autonomous Vehicle (AV) (all genders) and support the reliability, safety, and operational readiness of our autonomous vehicle fleet. 

In this role you will coordinate service and diagnostic activities for our test vehicles and collaborate with technical teams to ensure efficient maintenance processes, high vehicle availability, and compliance with applicable safety and regulatory standards. 

What you will do

• Coordinate and monitor maintenance and diagnostic activities for the autonomous vehicle test fleet.
• Implement service strategies to ensure optimal fleet performance, availability, and reliability.
• Coordinate and oversee diagnostic troubleshooting, preventive maintenance, and repair activities for the autonomous vehicle fleet
• Ensure compliance with applicable local, national, and industry-specific safety and regulatory requirements.
• Collaborate with engineering, operations and software teams to address technical challenges and implement system improvements.
• Manage the inventory of spare parts, tools, and equipment to ensure efficient vehicle servicing.
• Maintain accurate records of service activities, incidents, and fleet performance metrics.
• Perform software and hardware updates for fleet vehicles.
• Coordinate software configuration management for fleet vehicles 

What will help you to fulfill your role 

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field preferred; relevant professional experience may be considered in lieu of a degree.
• Several years of experience in fleet management, vehicle servicing, or a related technical service role.
• Experience with autonomous vehicle technologies, electric vehicles (EVs), or advanced automotive systems is preferred.
• Proficiency in using diagnostic tools, vehicle telematics systems, and predictive maintenance techniques.
• Understanding of software-driven vehicle systems, sensors, and vehicle connectivity technologies.
• Familiarity with safety and regulatory standards related to autonomous and electric vehicles.
• Strong problem-solving skills and the ability to work in a fast-paced, evolving environment.
• Excellent communication and interpersonal skills for effective collaboration across teams and external partners.
• Ability to read and interpret technical documentation, schematics, and service manuals.
• Fluency in Business English and German. 

We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you!

Our benefits in a nutshell

• Competitive salary (including bonus)  
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! 
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) 
• Budget and monthly expense allowance for home office setup 
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing 
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes 
• Mental health support, 1:1 sessions with external professionals and mental unload workshops 
• 30 vacation days, sabbatical and unpaid leave option 
• Relocation support with service provider (visa, administration, etc.) 
• Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here. 

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Our Future Work model

Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.

Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA. 

Who we are

At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.

We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving. 

With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission. 

MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.