Director Remote Assistance Operations (m/f/d)

 

Join us as a Director Remote Assistance Operations (m/f/d) in our Global Operator Enablement team on a shared journey that matters!  

MOIA’s Global Operator Enablement Services (GOES) Organization is our delivery backbone — our mission-critical interface to operator customers worldwide. We transform innovative technology into operational success by delivering turnkey solutions that enable safe, scalable, and efficient autonomous mobility services. 

As a cross-functional, fast-moving team, we integrate vehicle lifecycle enablement, digital platform provisioning, service operations, and customer support to deliver a seamless experience. Acting as the single point of contact for operators, GOES ensures end-to-end excellence.

In short: We bring MOIA’s pioneering products to life — reliably, globally, and ready to scale.

Want to learn more about our turnkey solution for autonomous mobility? Have a closer look at our product video here. 

You will manage the Remote Service Operations & Safety Assurance teams that ensure safe and reliable autonomous vehicle performance through real-time, human-in-the-loop support. Operating 24/7 from international Remote Assistance centers, the team enables service continuity and rapid intervention when autonomy reaches its limits. 

Working closely with Product, Engineering, and Safety, the team drives the development of tools, protocols, and workflows that meet regulatory and operational standards. As a key enabler of global autonomous vehicle deployment, Remote Assistance bridges the gap between autonomy and operational excellence. 

What you will do

• Define and execute the vision, strategy, and roadmap for scaling Remote Assistance (RA) from testing to global commercial operations. 
• Lead the international rollout of RA, ensuring alignment with product development and regulatory compliance. 
• Serve as the central point of contact for RA strategy across leadership and cross-functional teams. 
• Build and manage RA Operations Centers globally, including site setup, infrastructure, and technology deployment. 
• Design and implement standardized workflows, escalation protocols, and safety measures for remote interventions. 
• Ensure 24/7 operational readiness and continuity across all supported regions. 
• Recruit, develop, and manage a high-performing international team with strong training and certification programs. 
• Drive a culture of safety, accountability, and continuous improvement across distributed teams. 
• Collaborate with Product and Engineering on the development of intuitive RA tools and interfaces. 
• Manage vendor partnerships, contracts, and performance metrics to support scalable and effective RA operations. 

What will help you to fulfill your role 

• Proven experience in complex operational environments (mobility, aviation, logistics, network control centers), with experience in a senior leadership role. 
• Demonstrated success in launching and scaling operational units across international locations. 
• Deep understanding of remote operations, AV systems, and safety-critical infrastructure. 
• Strong cross-cultural leadership and communication skills. 
• Analytical mindset with experience using data to inform operational decisions and process improvements. 
• Familiarity with European and international transport or safety regulations is a strong plus. 
• Proficiency in English is required; German and other languages are a plus. 

We encourage you to apply even if your profile does not meet all the requirements for the role since we are looking for a diverse range of experiences, skills, and interests. We are certain that there will be something for everyone because we are working on such a variety of tasks and embrace individual growth at MOIA.

In case you have questions regarding your application, you can approach the recruiter Ben directly.

Our benefits in a nutshell

• Competitive salary (including bonus)  
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! 
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) 
• Budget and monthly expense allowance for home office setup 
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing 
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes 
• Mental health support, 1:1 sessions with external professionals and mental unload workshops 
• 30 vacation days, sabbatical and unpaid leave option 
• Relocation support with service provider (visa, administration, etc.) 
• Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here. 

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Our Future Work model

Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.

Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA. 

Who we are

At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.

We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving. 

With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission. 

MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Watch our company video here.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role.