Werkstudent B2B Support (m/f/d)

Komm zu uns als Werkstudent im B2B Support (m/w/d) und sei Teil unseres B2B Support-Teams auf einer spannenden Reise!

Unser B2B Support-Team baut gerade den Kundenservice für die Lizenzproduktkunden von MOIA auf, die unsere AD- und Nicht-AD-Produkte nutzen möchten. Wir sind der Kanal für Kundenanfragen und sorgen dafür, dass die Bedürfnisse unserer Kunden gehört und erfüllt werden.

Deine Rolle und dein Einfluss bei MOIA

• Beantwortung von Kundenanfragen zu Fragen, Aufgaben und Produktanfragen in Zendesk
• Erstellung interner Dokumentationen und Prozesse, damit alles reibungslos läuft
• Shadowing der B2B Support-Kollegen
• Zusammenarbeit mit allen Produktteams bei MOIA

Deine Aufgaben und Projekte richten sich nach deinem Bildungsweg, deinen Interessen und Fähigkeiten.

Was du mitbringen solltest

• Du bist aktuell in einem Vollzeit-Bachelor- oder Masterprogramm eingeschrieben
• Um das Beste aus deiner Erfahrung zu machen und Projekte zu leiten, solltest du mindestens ein Jahr verfügbar sein
• Du sprichst und schreibst fließend Deutsch und English
• Ein starkes Interesse an der Arbeit mit einem komplexen technischen Produkt
• Du bist freundlich und aufgeschlossen
• Du hilfst gerne weiter
• Du hast den Wunsch, die Bedürfnisse unserer Kunden zu verstehen und dich in komplizierte Anfragen hineinzudenken
• Ein solides Verständnis der Microsoft 365 Suite ist erforderlich

Wünschenswerte Qualifikationen

• (Etwas) Erfahrung im Kundenservice
• Kenntnisse in der E-Mobilität
• Interesse an der Arbeit in einem Scale-Up-Umfeld
• Begeisterung für die Arbeit in einem internationalen und vielfältigen Umfeld

Auch wenn du nicht alle Anforderungen erfüllst, ermutigen wir dich, dich zu bewerben. Wir fördern individuelles Wachstum bei MOIA.

Da MOIA intern grundsätzlich auf Englisch kommuniziert, wundere Dich bitte nicht dass der weitere Teil der Anzeige in Englisch ist. 

Student Community 

We are a diverse group of mostly students, who are curious, motivated and always eager to learn new things. We are a community of approx. 25 people, living in Hamburg and Berlin. We get together once per quarter to discuss different topics like sharing projects from our daily work or just for a coffee chat.  

As a Working Student, you will be working on challenging projects with high impact. You work together with your team, who will help you to identify project goals, while also inspiring you, mentoring you and supporting your professional development. 

We look forward to welcoming you to our community. 

In case you have questions regarding your application, you can approach the recruiter Jovana directly. 

Our Benefits in a nutshell for working student / intern community 

• Flexible working hours on the basis of 20h/week  
• Exciting insights into a dynamic and fast- growing company  
• Growth & learning opportunities from a diverse skilled-team  
• Opportunity to take over responsibility and work on projects  
• Mental health trainings and consultation  
• Macbook & iPhone  
• Discount on MOIA rides  
• Dog friendly Office  

Our benefits in a nutshell

• Competitive salary (including bonus)  
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! 
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) 
• Budget and monthly expense allowance for home office setup 
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing 
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes 
• Mental health support, 1:1 sessions with external professionals and mental unload workshops 
• 30 vacation days, sabbatical and unpaid leave option 
• Relocation support with service provider (visa, administration, etc.) 
• Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here. 

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Our Future Work model

Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.

Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA. 

Who we are

At MOIA GmbH, our team of more than 350 employees develops the technical products for our on-demand ridepooling service in the form of an end-to-end integrated product, from hub, fleet, and driver management to passenger and B2B solutions. At the same time, we want to make the vision of an autonomously driving mobility service a reality and plan to bring the first autonomous MOIA ridepooling vehicle to the streets by 2025.  

At our offices in Berlin and Hamburg, international teams of developers, engineers, designers, and strategists work on a shared mission. As a tech company, more than half of our employees are developers. We pursue value-driven development based on our product values of comfort, reliability, safety, and privacy. 

We aspire to be a leading company in the fields of rethinking mobility and improving urban transportation by making it more relaxed, more affordable and an entirely positive experience for everyone. 

MOIA gets things moving. On a shared journey – towards an easier, smarter, and more meaningful future. 

Watch our company video here.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role.