Account Manager

At Modo Energy, we're on a mission to build the information architecture for the energy transition - we want to be the only place to come to for information on the global journey to net zero. Take a look at our platform, where we provide open access to an array of content on the energy transition.

We're a dedicated and passionate team building a category-defining business, working on one of the world's most important priorities. We are looking for individuals who love product-building, want to work with pace at a mission-oriented startup, and will collaborate with us in shaping the culture of a rapidly growing team.

The role

We are looking for an enthusiastic and entrepreneurial Account Manager with start-up and/or SaaS experience. This role is critical in bridging the gap between our software development teams and our end users, ensuring our clients can fully leverage our platform to meet their complex needs. If you have a passion for the energy industry and a relentless drive for excellence in customer success, we want to hear from you!

Responsibilities: 

• Build and maintain strong, lasting relationships with clients, including developers, utilities, and funds, supporting them in integrating Modo Energy’s platform into their strategic decision-making processes while identifying upsell and cross-sell opportunities to drive account growth.
• Serve as the primary point of contact for a portfolio of clients, focusing on account growth, retention, and achieving revenue targets.
• Guide customers in using Modo Energy’s software suite to construct long-term power market scenarios, leveraging your expertise in power markets, while helping clients navigate and interpret complex results and resolving troubleshooting issues.
• Collaborate with team leadership to coordinate resources and support strategic initiatives across the user base, ensuring alignment with client goals and product team insights.
• Gather and communicate client feedback and pain points to the product team, contributing to continuous improvement and the product roadmap.
• Oversee the integration of Modo Energy’s software suite into client operations, ensuring smooth adoption, proactively monitoring account health, and taking steps to prevent and resolve potential issues. 
• Understand client pain points and convey these back to the product teams to refine product roadmaps according to user needs.Monitor, track, and report on health of software accounts, taking proactive steps to anticipate and resolve incidents before escalation. 
• Implement initiatives to promote Modo Energy’s software community within the region and foster client engagement.

Qualifications:

• Minimum of 1 year of experience in customer success, account management, or sales, ideally within a SaaS, energy, or tech environment.
• Experience in roles where you have carried a revenue target or have been involved in driving account growth is highly desirable.
• Deep interest in the energy transition and SaaS products; knowledge of power markets is a plus.Excellent communication skills, capable of explaining complex topics of both technical and non-technical audiences across different seniority levels. 
• Strong process management skills, with experience in leading and delivering time-critical projects. 
• Confident stakeholder management abilities, able to collaborate cross-functionally to drive new initiatives. 
• Self-starter with a creative problem-solving approach. 
• Proven ability to analyze, interpret, and derive insights from complex quantitative data. 
• Preferred Skills: 
  • Familiarity with CRM and customer success platforms to monitor client health and track account growth opportunities.

Important Details:

• Hybrid Work Environment: This role is hybrid, with time split between working from home and our London office, with in-office days from Tuesday through Thursday.
• Compensation & Benefits: Modo Energy offers a competitive salary along with a comprehensive benefits package, including private top-tier healthcare and dental coverage with Bupa, a pension scheme with employer contribution, 25 days of annual leave (excluding bank holidays), 5 flexible days to be taken on a Monday or Friday, and a day off for your birthday.

Modo Energy is an equal opportunity employer. Our employment decisions are made on the basis of qualifications, merit and business need. We do not discriminate against age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status or any other characteristic protected by federal, state, or local law. If you need assistance or a reasonable accommodation with an application or the interview process please contact us via email at careers@modo.energy.

What you can expect from Modo

We want to attract and retain the best talent at Modo, and we give our people the freedom and opportunity to develop themselves and flourish.

We are committed to building a diverse and inclusive team at Modo, as we believe a variety of backgrounds, skills and interests is what makes our company stronger. If you share our values and our enthusiasm for supporting the transition to greener energy systems, we encourage you to apply. We have a number of positions open which could be for a range of backgrounds and experience levels. Please get in touch if you are interested and you don’t meet all the requirements, or if you exceed them!