New

IT Manager & AI Architect, Operations

San Francisco, California, United States

A global PR and marketing partner for challenger brands. We help disruptors, innovators and market leaders go beyond the expectations and standards of their industry - to create narratives that capture the minds of target audiences and generate real impact. 

Position Overview

Method is an integrated communications agency with offices in Salt Lake City, San Francisco, and New York City, supported by a dynamic remote workforce across the country. As one of the fastest-growing PR agencies, we need technology that scales as quickly as we do. We are looking for a skilled and resourceful IT Manager & AI Architect to serve as the backbone of our IT and AI technology infrastructure. 

In this role, you will help us build, connect, and secure the AI systems powering our agency's work and be the primary point of contact for all IT needs across the agency. You’ll be responsible for keeping our systems running smoothly so our employees can focus on supporting clients while serving as the internal authority on AI security and data privacy. You’ll work closely with our team to build integrations across our tool stack, manage proprietary agency tools, and help us identify and implement the latest AI solutions. From managing office network infrastructure to maintaining cybersecurity protocols and supporting AV systems in our offices, you will own the full scope of our day-to-day technology operations, including employee onboarding and offboarding support. This is a hands-on role well suited to someone who thrives in a fast-paced environment, communicates clearly, and takes pride in being the person everyone can count on when technology matters most. We're looking for a proactive problem-solver who turns complex technical challenges into seamless solutions that will help keep our agency moving forward.

This is a hybrid role and requires in-office work in a hub location at least three days per week and as needed. 

Responsibilities  

IT Administration:

  • Act as the initial escalation point for IT
  • Assist employees with IT issues and concerns promptly
  • Collaborate and coordinate with IT team of our parent company, VCCP to troubleshoot and problem solve when issues arise
  • Drive completion of quality project deliverables within time and budget constraints 
  • Maintain/improve service delivery & effectiveness of IT to the business 
  • Management and delivery of all IT Services and processes 
  • Management and support of all Method network infrastructure, including LAN, WAN/Internet, Wi-Fi, and VPN  
  • Help the business implement / deploy AI technology as appropriate 
  • Utilize effective communication methods with stakeholders and act as an enabler for change 
  • Ensure the creation and maintenance of all documentation 
  • Management and Support of the Enterprise Services platform, including Google Workspace, Azure/Active Directory, Group Policy, DHCP and DNS in conjunction with the group / central technology team 
  • Responsible for the management of all internal & client security and risk standards and documentation
  • In conjunction with VCCP’s IT team, ensure the business follows internal & client risk and security standards – Business Continuity, Client Contracts, General Computer Controls etc 

Hardware Security & Management:

  • Manage the full hardware lifecycle of company computer assets, including procurement, setup, decommissioning and recycling
  • Manage and monitor IT hardware inventory effectively and efficiently
  • Project manage upgrades, installs, and new technology testing 
  • Monitor employee hardware health, coordinate repairs and hardware replacement as needed
  • Streamline employee onboarding and offboarding while adhering that all company security policies are maintained

AI Implementation:

  • Serve as the agency's primary advisor on AI security, with a focus on client data confidentiality and responsible AI use
  • Evaluate new AI tools and agentic workflows to provide clear, actionable guidance on adoption risks and mitigation strategies
  • Develop and maintain internal standards for safe AI use across the agency, including guidance on tools like Claude Code and similar agentic platforms
  • Help identify  integrations across the agency's core tool stack, including tools like Signal AI, Muckrack, Google Workspace (Gemini, Gmail, Docs, Drive), Sprout Social, Canva, and Adobe products
  • Identify opportunities to reduce tool redundancy and connect platforms that currently operate in silos

What We’re Looking For

  • 3+ years of experience in a modern IT support or systems administration role, preferably within a distributed or hybrid workforce.
  • Understanding of AI security principles, particularly around data privacy, prompt security, and agentic AI risk.
  • Proficiency in macOS and iOS management, including experience with MDM solutions like Jamf or Kandji.
  • Strong grasp of Google Workspace Administration and the ability to manage complex permission structures and shared drives.
  • Experience managing modern AV hardware (e.g., Zoom Rooms, Logitech, or Crestron) and troubleshooting physical office networking.
  • Passion for emerging AI technologies and interest in developing creative solutions that scale. 
  • Adept at implementing core IT Ops processes such as user on/off boarding and asset lifecycle management 
  • Proficiency with multiple LLM, especially Google Gemini, Slackbot, Claude, etc.
  • Experience in detailed technical troubleshooting of hardware/networking/Wi-Fi related issues (preferably with Cisco Meraki) 
  • Familiarity working in fast-paced, demanding environments. Agency or professional services experience a plus. 

What’s it like to work here?

Relationships are paramount to life at Method, and we invest heavily in building and maintaining relationships with clients, journalists and each other. We work hard to deliver incredible results for our clients. We encourage new ideas, and we always celebrate wins together – both for clients and our teams.

Method is made up of an award-winning team. Not only does the agency win awards, our people are consistently recognized for their excellence. We believe that begins with the recognition they get internally. Our leadership invests significant resources into employee mental health, wellbeing, education and development — and we praise outstanding performance regularly.

What’s in it for YOU?

  • Flexible, remote work
  • Generous Vacation and Wellness Time accruals, two weeks of full office closure, paid holidays, and 2 floating holidays
  • Cell phone and internet cost reimbursement
  • Employer paid Medical, Dental, and Vision Insurance
  • Employer paid Health Savings Account (HSA) 
  • 401K Plan with Employer Match up to 4%
  • Free Employee Assistance Program (EAP) offering three confidential, face-to-face counseling sessions per issue per year
  • Paid Family Leave 
  • $500 annual wellness stipend after 6 months of employment
  • $1500 professional development stipend after 2 years of employment
  • 4 weeks of paid sabbatical after 5 years of employment 
  • Leadership development and virtual training opportunities

Salary Ranges

We believe all employees should be rewarded competitively and equitably, using practices that are simple and transparent. We’ve provided the following salary ranges for the locations we operate in below due to their state regulations. If your market is not listed below, your specific salary band will be discussed during the recruitment process. Final compensation for this role will be determined by a number of factors including candidate’s education, relevant work experience and geographic location. 

  • State of California: $135,000 - $165,000

About the Company

Founded in 2010, Method Communications is an award-winning technology marketing and public relations agency built for challenger brands and today’s most innovative companies. Our group is united through our core values – relationships, resourcefulness and results. We support each other to do exceptional work for our clients while also focusing on the health and wellbeing of our families, our communities and ourselves. 

We recognize our talented and diverse workforce as a key competitive advantage. Method encourages and actively supports diversity, equity, and inclusion through its policies and business practices, which include recruitment and hiring, compensation and benefits, career development and advancement, training, pro bono work, community programs, and affinity groups. 

Join a Quartz Best Companies For Remote Workers, PRWeek Best Places to work, and PRovoke Small Agency to Work For! 

To Apply

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. If you need reasonable accommodation at any point in the application or interview process, please let us know.

To apply, please submit a resume. 

Method is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national or ethnic origin, mental or physical ability, genetic information, protected veteran status, or any other characteristic protected by law.

Only engage with a representative at Method Communications if their email address ends with our domain, @methodcommunications.com. Method will never ask a candidate to purchase materials or share their financial information.  If you have any questions, please reach out to join@methodcommunications.com. 

Please read Method's Drug and Alcohol Testing Safety Policy.

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