IT Support

Job Summary:

The IT Executive will play a key role in supporting and managing the IT infrastructure within the manufacturing environment. This role involves maintaining computer systems, hardware, software, and networks, ensuring smooth operations of day-to-day IT functions, and assisting in the implementation of IT projects to enhance business productivity and efficiency.

Key Responsibilities:

1. IT System Administration & Support:
• Maintain and troubleshoot the company’s IT infrastructure, including servers, network devices, workstations, printers, and peripherals.
• Provide technical support to end-users, resolving hardware and software issues promptly.
• Administer and maintain corporate systems and applications used in manufacturing operations, ensuring they meet business requirements.
• Monitor system performance, conduct regular backups, and manage data security protocols.
2. Network & Security Management:
• Ensure the security of the IT infrastructure by managing firewalls, antivirus software, and access control systems.
• Monitor network traffic to identify and resolve any potential security threats or connectivity issues.
• Implement and enforce IT security policies to safeguard against data breaches and cyber threats.
3. Software & Hardware Management:
• Install, configure, and upgrade software applications (ERP systems, manufacturing software, etc.) and hardware systems as per the needs of the manufacturing processes.
• Manage licenses, software updates, and patches for all company systems.
• Coordinate with vendors and service providers for hardware and software procurement and maintenance.
4. Collaboration on IT Projects:
• Assist in the planning, development, and implementation of new IT solutions and systems to optimize manufacturing workflows.
• Participate in cross-functional project teams to integrate IT with manufacturing processes (e.g., MES, SCADA systems).
• Contribute to the evaluation and selection of new IT technologies to improve operational efficiency.
5. Data Management & Reporting:
• Manage data storage, backup, and recovery systems to ensure that data is securely stored and can be recovered when needed.
• Assist with the preparation of regular IT performance reports, and provide insights and recommendations to management on improving system efficiency.
• Ensure compliance with data protection laws and internal data governance policies.
6. Vendor and Stakeholder Management:
• Coordinate with external vendors and service providers for IT services, equipment, and support.
• Ensure timely resolution of IT-related issues and queries by collaborating with internal teams and external vendors.
7. User Training & Support:
• Provide training and guidance to employees on the use of IT systems, software, and best practices.
• Create and maintain user manuals and documentation for IT systems and processes.
• Assist with onboarding new employees, ensuring they have the necessary IT resources and access.
8. Troubleshooting & Problem Resolution:
• Diagnose and resolve technical issues related to IT infrastructure, software applications, or network connectivity in a timely manner.
• Provide on-site or remote support for manufacturing floor IT systems and related devices.