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Account Manager

Toronto

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

Our vision is to transform presentations, meetings and lectures by turning passive audiences into engaged contributors. We make this possible through our interactive presentation platform where the traditional presentation monologue becomes an inclusive dialogue. We believe in the power of together and that the most successful leaders listen to be heard.

Responsibilities for the role:

This role will be expected to have 2 primary mandates:

  • Retention and expansion of the accounts in your book of business.
  • Collaboratively contribute to the future of enterprise sales.

Retain and grow accounts in the book of business:

  • Manage a book of approximately 60-70 Accounts with full commercial responsibilities
  • Achieve sales goals/targets (NRR targets)
  • Develop relationships with C-level stakeholders and key influencers in various departments/teams/regions to identify potential
  • Secure retention and growth of selected key accounts by active prospecting and understanding of your customer book
  • Manage a continuous pipeline for new expansion and up-sell opportunities
  • Develop account plans and monitor the execution of these plans, taking corrective actions including proactively seeking partner feedback.
  • Collaborate with a designated Customer Success Manager on strategic enterprise customers in addition to working with other sales roles on a day-to-day basis.

Collaboratively contribute to the future of enterprise sales towards the sector:

  • Collaboratively drive strategic initiatives with Sales Management and other key stakeholders to develop our Enterprise offering

  • Act as an internal expert through sharing knowledge and learnings with the sales team & Mentimeter as a whole,

  • Assist sales team & Mentimeter as a whole in high-level discussions and develop sales best practices and playbooks towards this sector

  • Act as a bridge between sales, product and business development in order to proactively seek improvement of our Enterprise offering and be the voice of your customers

  • Act as a bridge between sales and our legal team to develop and facilitate internal processes

  • Understand customer needs, provide solution that fits customers software architecture and ways of working in terms of license management and tool stack management

Responsibilities not included in the role:

  • Closing new customer contracts (Account Executives do that)

  • Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)

  • Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you:

  • World-class lead generation from the Marketing and Product teams

  • Marketing and Sales team to support in analysis and tactics

  • Sales Operations function

  • Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Metabase, Salesforce, Planhat)

Skills & Requirements

Must-haves for the role:

  • Experience from 2-3 years of SaaS sales experience, idealy having your own sales quota and comfortable upselling/cross selling to clients.
  • You have experience owning your own book of business ( > 50 clients).

  • Knowledgeable in the North American higher education market and local cultural nuances by target countries

  • Strong negotiation, pipeline, and forecasting skills

  • Strong ability to assess business opportunities and use data to make informed decisions and persuade others

  • Communication & Stakeholder Management with a proven track record in successfully addressing C-suite executives or Chancellors or Faculty heads or similar.

  • Ability to work independently as well as contribute successfully within a fast-paced team environment.

  • You are required to have professional-level English - we sell to 200+ countries today

  • Excellent communication & interpersonal skills

  • Ability to travel internationally and domestically as required for client meetings, this will be minimal (10%-15%) but will be required from time to time.

Nice to have:

  • Experience in selling SaaS

  • Bachelor's or master’s degree (field not important)

 

Note this is a hyrbid role and you are reuiqred to be in office 3 days a week

 

Compensation model:

We strongly believe in the power of together, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend developers and marketing managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team.

The salary band for this role ranges from $81,000 CAD - $125,000 CAD annually. Salary will be based on level experience

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

AI and Hiring at Mentimeter
At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people.
  • AI does not screen or decide on candidates.
  •  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person.
  • Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.
AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together.

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
Review our Privacy Policy for more information.

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