Senior Sales Manager (Customer Success)

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

As a Senior Sales Manager, you will lead, develop and coach Mentimeter team members, build on the success that we have and strengthen the team by providing new perspectives, business acumen and sales excellence. The role will help ensure that we build a transparent, collaborative, competent, and well-functioning Sales Team together with other Sales Managers and Leadership teams.

We are currently looking for a Senior Sales Manager with experience in leading successful Customer Success teams in the APAC market. 

As a Senior Sales Manager at Mentimeter, you focus primarily on working with a Customer Success team to overachieve their ARR goals, tasks related to managing a team such as development talks, employee administration and recruitment, and tactics development and implementation. 

To thrive in this role you need to be motivated by team goal setting and overachievement, developing teams, coaching others, having valuable experience in the above area, and having a structured approach towards administrative tasks.

Responsibilities for the role:

• Set and track sales targets, forecasting revenue and managing budgets
• Analyse sales performance metrics and report progress to the leadership team
• Develop and execute plans to achieve sales goals
• Development of your team (Line Manager responsibilities):
• Ensure the personal and career development of each team member
• Lead performance management, promotion and career development decisions
• Set and monitor salaries for team members
• Lead operational work of your team (Team Lead responsibilities):
• Provide daily and weekly coaching to team members to help them develop
• Set goals and guide the team towards their achievement
• Manage team performance and ensure the team is meeting their objectives
• Recruitment: process, hiring decision and onboarding:
• Develop and execute recruitment strategies to attract top talent
• Screen and evaluate candidates to ensure the right fit for the team
• Onboard new hires and ensure a smooth integration into the team
• Ensure sure we build a transparent, collaborative, competent and well functioning team:
• Build a collaborative and inclusive team culture
• Foster transparency, communication and teamwork across the organization
• Influencing and inspiring others:
• Mentor and lead others with visible business impact
• Drive initiatives and changes that deliver results
• Encourage a culture of innovation, creativity, and teamwork

Resources we have to support you:

• World-class lead generation from the Marketing and Product teams
• Marketing and Sales team to support in analysis and tactics
• Sales Business Development function
• Tailored Management Training Program to give you the best practice and sharings from others on how to succeed in your Manager role

Must have:

• Previous line management and team leader experience in a Sales Team
• Experience selling B2B software solutions into the SaaS market or similar market
• Experience in leading a team with any of the role-specific areas listed above
• Experience with working with KPIs and OKRs
• Ability to work with data for decision-making and scaling actions for effective results
• Proven track record in customer/stakeholder relationship management as well as meeting and exceeding sales targets in the APAC market
• Strong negotiation, and collaboration skills as well as a proven track record of building strong teams
• Excellent communication, interpersonal and organizational skills
• Fluency in English

*Please note that this position is located onsite at our Sydney office. We appreciate all applications; however, only candidates selected for an interview will be contacted.

It's a bonus if you have:

• Bachelor's or Masters's degree (field not important)
  
  

Compensation model:

We strongly believe in the power of together, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to front-end developers and marketing managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission-based salary model in our sales roles, which has proven to be very successful and appreciated across the team.

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
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