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Sales Operations Manager

Toronto

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

 

Role Overview

As a Sales Operations Manager in North America, you will be a crucial partner to our Sales team, ensuring that they have the tools, data, and processes needed to drive growth. Working closely with both regional Sales teams and global Sales Operations, you will own and optimize our sales technology stack, CRM processes, and reporting infrastructure. Your analytical mindset, process-driven approach, and ability to collaborate cross-functionally will be key to scaling our operations effectively.

If you are passionate about leveraging technology, improving processes, and using data to drive sales success, we’d love to hear from you!

 

Key Responsibilities

 

Sales Technology & CRM Management

  • Own and optimize Sales tools for the North American Sales team, ensuring data accuracy, streamlined workflows, and strong adoption.
  • Manage workflows in the tools to improve efficiency and effectiveness.
  • Collaborate with cross-functional teams to enhance system adoption and ensure tools align with business needs.

Data, Reporting & Process Optimization

  • Develop and maintain automated reports and dashboards to track key sales KPIs and performance metrics.
  • Drive data-cleansing initiatives to improve reporting accuracy and CRM integrity.
  • Support Sales leadership with ad hoc analysis and insights to guide strategic decisions.
  • Document and refine best practices to ensure scalable, repeatable sales processes.

Strategic Sales Operations & Enablement

  • Align Sales Operations initiatives with Mentimeter’s growth strategy, ensuring efficiency and scalability.
  • Gather requirements from Sales and cross-functional teams to improve data collection and reporting structures.
  • Lead and participate in projects focused on sales process improvements and operational excellence.
  • Ensure that our Sales Operations roadmap is delivered, supporting the team’s long-term success.

Requirements

Must-Haves

  • 3+ years of experience in a Sales role,  Sales Operations or Business Analyst role
  • Hands-on experience working with CRM platforms (Salesforce, HubSpot, or similar).
  • Strong analytical skills with the ability to use data to drive business decisions.
  • Experience in process optimization and tool implementation within a sales environment.
  • Ability to work cross-functionally and align operational initiatives with business goals.
  • Attention to detail and a structured, problem-solving mindset.
  • Familiarity with SaaS sales processes and CRM data models.

Nice-to-Haves

  • Experience managing sales tool stacks and integrations.
  • Exposure to BI tools or advanced reporting techniques.

Mentimeter is follows a Hybrid Workplace Model. Please note that this role requires you to be in our Toronto office 3 days a week

 

 

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
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