Head of CRM Execution

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We’re a fast-growing media agency focused on delivering best-in-class player experiences through highly personalized and data-led CRM. As we continue to scale, we’re looking for a Head of CRM Execution to lead the delivery engine behind our CRM plans, stepping in as the current leader progresses to a new exciting role within the organization. This is a key leadership position, responsible for managing and enabling a large team of CRM executives, ensuring high-quality execution, operational excellence, and continuous improvement across all markets.

🎯 Key Responsibilities

Operational Leadership: Own the execution layer of our CRM strategy, ensuring timely, accurate, and high-quality campaign delivery across brands and regions, while leading from the front and stepping in when needed to support the team through high-pressure moments and tight turnarounds.

Team Management: Lead, mentor, and grow a large and diverse team of CRM Executives and Team Leads, building a high-performance, collaborative, and accountable team culture.

Process & Structure: Define, document, and continuously improve operational processes to drive consistency, scale, and compliance in all campaign activities.

Quality Enablement: Implement clear QA standards, delivery checklists, and review loops to ensure campaigns are always accurate, compliant, and impactful.

Technology Adoption: Leverage CRM platforms, automation tools, and internal systems to drive efficiency and empower the team to work smarter, not harder.

Capacity & Workflow Management: Own planning and prioritization across multiple workflows, balancing day-to-day delivery with long-term improvements.

🏆 What We’re Looking For

CRM Operations Experience: 6+ years in CRM or marketing operations, with experience managing execution teams in high-volume, fast-paced environments.

People Leadership: Proven track record of managing multi-level teams, mentoring future leaders, and creating a culture of ownership and excellence.

Process-Driven Mindset: Strong skills in workflow design, documentation, and continuous process optimization.

Quality Control Expertise: Deep understanding of how to maintain accuracy, compliance, and performance in high-frequency CRM delivery environments.

Structured Communicator: Clear and efficient communicator who keeps teams aligned and stakeholders informed.

Why Join Us?

🌞 Relocation to Cyprus with comprehensive support

🏆 Work in a fast-growing, innovative company in the sports betting industry

🚀 Lead high-impact projects that shape the future of sports promotions

📈 Career growth opportunities in a dynamic, data-driven environment

💰 Competitive salary + performance-based bonuses

🩺 Comprehensive medical insurance and wellness perks

🌍 Collaborate with international teams and expand your expertise globally

📩 Ready to take your career to the next level? Apply now by sending your CV and be part of something exciting!

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