CRM Manager (Indonesia)

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We are seeking a passionate and results-oriented CRM Manager to lead CRM initiatives primarily across the Indonesian market. Your role will focus on crafting, executing, and analyzing CRM campaigns tailored for players in Indonesia, ensuring seamless communication and elevated player engagement.

What You’ll Do:

• Market Ownership
• Plan, implement, and optimize targeted CRM campaigns to boost player retention and engagement in the Indonesian market.
• Utilize leading gambling CRM tools to manage campaigns, personalize experiences, and track performance metrics.
• Analyze customer behavior and campaign outcomes to uncover actionable insights and improve strategies.
• Work cross-functionally with marketing, product, and support teams to ensure consistent player communication and experience.
• Identify market-specific trends and implement creative strategies to meet player preferences and expectations.

What We’re Looking For

• Native-level fluency in Indonesian (written and spoken) – essential for this position.
• Fluency in English
• Minimum of 2 years of CRM experience in the gambling industry
• Expertise with gambling-focused CRM systems, such as Optimove, Salesforce Marketing Cloud, or similar tools.
• Strong analytical capabilities for evaluating campaign performance and deriving insights.
• Excellent organizational and communication skills, with the ability to juggle multiple priorities in a fast-paced environment.
• A collaborative mindset and the ability to work effectively in both team settings and independently.

Why Join Us?

• Join a growing global team and make your mark in the Indonesian market.
• Competitive salary and performance-based bonuses.
• Clear pathways for career growth and skill development within the gambling sector.
• Experience a diverse, fast-paced environment where your contributions are valued.

Reshape marketing
with us. Let’s work!