Technical Support Engineer

About Man Group

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $193.3 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

* As at 30 June 2025

The Team

We are looking for an Infrastructure Support Engineer to join a high-performing, global team of engineers distributed across our international offices. Our team is essential to business continuity, providing day-to-day operational support and maintaining optimal hardware and software performance to meet all service level agreements.

Role Responsibilities

• Troubleshooting and management of issues with the Windows, Mac, VOi and mobile estate
• 1st and 2nd line support on Microsoft and Apple operating system and Office applications
• Software deployments using Microsoft SCCM
• Floor walking, desk visits and remote support expected
• Proven incident and problem management
• You will take responsibility for resolving queries, troubleshooting, escalating to specialists where appropriate and manage the technical relationships with all our users
• You will be working with a wide range of technologies (both hardware and software) whilst working under an ITIL problem, configuration and change management model that meets set service level agreements with business departments
• You will triage the general team queue and your own queue effectively and efficiently. This includes acknowledging the user, understanding the issue in its entirety, setting an appropriate priority and setting the expectation with the user
• Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction
• Work with service desk colleagues and local support teams to develop and improve the service
• Single point of ownership for effective provision of systems and services
• Ensure appropriate SLA's are met in all IT services

Key Competencies

• Ensure appropriate SLA's are met in all IT services
• Seasoned individual who has worked in a similar position with a strong skill set in supporting applications and environments
• Microsoft applications - including SCCM
• Advanced troubleshooting of the Windows desktop
• Experience of trouble-shooting Networks and Security
• Some Scripting skills e.g. VBScript or PowerShell preferred
• Experience working with desktop and laptop hardware
• Supporting Apple and Android handsets in a MOM environment
• Knowledge of the ITIL management framework
• Deploying and supporting Apple Mac devices
• Financial Services experience preferred but not essential

Benefits

• Modern office located in the OfficeX campus with easy access to transport and amenities.
• Hybrid working model
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks
• Conference attendance, and engagement with the open-source community.

Inclusion, Work-Life Balance and Benefits at Man Group
You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.

You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.

Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.

Equal Employment Opportunity Policy

Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.