Tech Support Specialist (Returner Programme)

About the Man Group Returner Programme

During the six-month programme, you will work on professional assignments based on your skills and interests, and will benefit from coaching through the transition period from Career Returners, together with internal mentoring and network access. At the end of the programme, there will be the possibility of a permanent role with the organisation.

About the Role:

Man Group is seeking a skilled and experienced Tech Support Specialist to join our Technology team on a 6-month contract. This role will focus on replacing end-of-life (EOL) devices and upgrading existing systems from Windows 10 and Windows 11 across the organisation. The successful candidate will work within a fast-paced environment, interfacing with high-profile users and ensuring seamless laptop and workstation deployments.

Key Responsibilities:

• Manage the replacement, support and return of EOL and Windows 10 devices
• Build, configure and deploy laptops and workstations in line with project timelines and company standards
• Manage and track replacements and returns via JIRA
• Provide technical support to all users, ensuring minimal disruptions and excellent customer service
• Coordinate with internal teams and stakeholders to schedule and execute deployments efficiently
• Troubleshoot hardware and software issues
• Update and maintain asset management records
• Provide frequent updates and proactively identify and escalate risks or delays in the project to ensure successful delivery

Required Skills and Experience:

• Proven experience in large-scale laptop and workstation deployment projects
• Strong expertise in Windows 10 and Windows 11 operating systems
• Proficiency managing macOS devices
• Demonstrated ability to work effectively with high-profile users
• Solid understanding of hardware and software troubleshooting, configuration, and deployment processes
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Experience in project-based roles, including meeting deadlines and managing competing priorities

Desirable Skills:

• Experience with JIRA, Slack, Intune and Jamf
• Knowledge of enterprise IT environments within the financial services industry
• Experience with asset management tools and processes
• ITIL certification or similar
• Familiarity with Bloomberg Terminal setup and troubleshooting

Our Culture, Values and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter.

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave.  Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact Peopleoperations@man.com.

Man Group is a global, technology-empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London, we manage $174.9 billion* and operate across multiple offices globally.

We invest across a diverse range of strategies and asset classes, with a mix of long only and alternative strategies run on a discretionary and quantitative basis, across liquid and private markets. Our investment teams work within Man Group’s single operating platform, enabling them to invest with a high degree of empowerment while benefiting from the collaboration, strength and resources of the entire firm. Our platform is underpinned by advanced technology, supporting our investment teams at every stage of their process, including alpha generation, portfolio management, trade execution and risk management.

Our clients and the millions of retirees and savers they represent are at the heart of everything we do. We form deep and long-lasting relationships and create tailored solutions to help meet their unique needs.

We are committed to creating a diverse and inclusive workplace where difference is celebrated and everyone has an equal opportunity to thrive, as well as giving back and contributing positively to our communities. For more information about Man Group’s global charitable efforts, and our diversity and inclusion initiatives, please visit: https://www.man.com/corporate-responsibility

Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

* As at 30 September 2024. All investment management and advisory services are offered through the investment engines of Man AHL, Man Numeric, Man Discretionary, Man FRM, Man Varagon, Man Global Private Markets and Man Solutions.