Billing and Collection Lead

At Mangopay, our mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms.

We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms such as Vinted, Rakuten, Chrono24, La Redoute, Wallapop and over 2,500+ more. 

Our team of 400+ is spread across Europe, with offices in Berlin, Dublin, Luxembourg, London, Madrid, Paris, and Warsaw. In an environment where marketplaces and fintech ventures are thriving, we're actively seeking exceptional individuals to tackle the challenges in our field and contribute to our growth. Our commitment to diversity is unwavering, and we are dedicated to promoting employee well-being, inclusivity, and equal opportunities. Joining Mangopay means you’ll be part of a dynamic, flexible, and rapidly growing team.

Job Description 

Primary Responsibilities:

• Own the end-to-end Billing & Accounts Receivable process — from invoice generation to collection.
• Lead automation and innovation efforts, using data from upstream tools to optimize invoicing and collection flows.
• Reduce technical debt in billing and collections processes.
• Collaborate with Revenue Operations, Sales, and Product to ensure billing completeness and contract accuracy.
• Support and manage cash collections tools and drive adoption across stakeholders.
• Address and resolve customer billing issues, ensuring timely communication and resolution.
• Perform account reconciliations in SAP S/4HANA and ensure accuracy of financial records.
• Prepare and deliver analytical reports to finance and leadership teams.
• Ensure audit readiness, assist in monthly/quarterly close tasks, and participate in cleanup initiatives.
• Triage and escalate client payment issues, including complex cases requiring executive-level communication.
• Recognize trends in late payments and drive root cause analysis to prevent recurrence.
• Develop and document best practices to streamline Price-to-Pay and Pay-to-Cash processes.
• Where automation is unavailable, utilize tools like Excel, SQL, or other systems for data analysis and process improvement.
• Communicate directly with clients to resolve disputes and ensure accurate receivables.
• Create self-service documentation and educate stakeholders on billing tools and procedures.

Qualifications :

• 4+ years of finance, tax or a related analytical field experience
• Proven expertise in Accounts Receivable, billing systems (especially Zuora), and collections workflows.
• Strong experience with financial KPIs and using data to drive decisions.
• Proficiency in creating financial and operational reports and dashboards.
• Experience leading process improvement and automation initiatives across tools and teams.
• Comfortable using systems like SAP S/4HANA, Excel, and SQL.
• 4+ years of Accounts Receivable experience particularly collections and billing

Preferred Qualifications : 

• 4+ years in transactional accounting with exposure to large-scale ERP and billing platforms.
• Experience in identifying and fixing data integrity issues, creating escalation plans, and resolving payment gaps.
• History of driving measurable improvements in collection rates, process efficiency, or customer satisfaction.
• Strong cross-functional collaboration and stakeholder communication skills.

Additional information

Interview process:

1. HR Call
2. Interview with our Head of Revenue 
3. Interview with our Director of Accounting
4. Interview with our CFO

We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.