Human Resources Officer

Context

Mallards Support Services Ltd (MSS) is a recently formed company at the heart of a group of philanthropically funded sustainability initiatives in the Isle of Man: including a botanical garden and regenerative farming.

South African-British technology entrepreneur Mark Shuttleworth lives on the Island and has been investing in these projects for over a decade.  This year will see a significant increase in activity and, thus, in the number of people employed in the Isle of Man (expected to be 20-30, but also to increase in the short-term).

MSS will provide a range of administrative and support services to all projects on the Island.  In addition, it is possible that support will be provided to other projects funded by Mark Shuttleworth; particularly, in São Tomé and Príncipe in Africa.

The role will report to one of the directors of MSS.  At the time of writing this job description in November 2024, it is planned that an office for the company will be based in Santon (and see below regarding working pattern).

Role Summary

Delivery of an effective, efficient and professional HR service to group employees.

The primary focus of the role will be to:

• provide HR support, advice and guidance while adhering to policies, relevant employment and equality legislation and best practice; and
• provide employee lifecycle and operational HR support, working closely with the leadership team.

 Key Responsibilities

• Support the sourcing and recruitment of a diverse workforce with the required skill sets, values and behavioural competencies.
• When requested, advise on and create role profile and job description documentation that is fit for purpose.
• Ensure compliance with all ‘Right to Work’, visa and Isle of Man work permit requirements.
• Administer all HR operations, including, but not limited to: conducting pre-employment screening; preparing offers of employment (to include terms and conditions): induction process for new starters; terminations; secondees; and employment changes.
• Manage leavers’ processes, including acknowledgement of resignation letters, calculating holiday entitlements and final payments.
• ​Complete allocated local HR tasks and on occasion support work on initiatives further afield.
• Take an active role in the administration of projects, supporting managers as required.
• ​​​Prepare payroll files including processing of time off in lieu, starters and leavers, amendments, deletions or adjustments including additional payments or deductions in line with statutory requirements.
• Ensure all records in the HR information system are up to date and documentation is stored appropriately in compliance with GDPR principles.
• Answer employee questions and provide requested information in a timely and efficient manner.
• Provide reports on HR matters to the leadership team.
• Manage staff benefits as required, including, but not limited to, pension, car parking, insurance.
• Drive continuous improvement across all HR and people processes.
• Actively monitor employee performance, learning and development and general conduct; providing advice and guidance to managers and supervisors where appropriate.
• Organise mandatory health and safety training, ensuring that courses and attendance are recorded and scheduled accordingly.

​Skills, Qualifications and Experience

Degree educated with relevant HR qualification and strong generalist HR experience, including HR advice and support, change management, HR administration and processes, recruitment and selection.  Experience gained in an international setting would be an advantage.

• Good experience of HR and ATS systems and previous experience of running payroll.
• Sound knowledge and understanding of Isle of Man and UK employment, work permit, visa and equality law and data protection legislation, including GDPR principles.
• Ability to recognise and act on the implications of actions and decisions regarding people maters across the business.
• Strong influencing and facilitation skills.
• A people-person with a collaborative approach who enjoys working with colleagues across the business.
• Strong customer service ethos and the ability to deal with difficult situations in a professional and diplomatic manner.
• Comfortable working at all levels of the organisation.
• Be able to apply a practical and fair approach to issues.
• Discreet, ethical, confidential and the ability to act with integrity at all times.
• Highly organised with excellent attention to detail.
• Enjoy working in a busy environment, with the ability to work under pressure to tight deadlines.
• Flexible and enthusiastic with a positive outlook.
• Patient and approachable.
• Strong analytical skills.
• Able to work independently and demonstrate strong self-motivation to add value within the organisation.
• Attained a high standard of secondary level education.
• Experience of managing projects.
• Ability to plan ahead for significant deadlines, taking account of potential unexpected interruptions.
• Able to prioritise work according to deadlines and importance.
• A self-starter, with drive and initiative, who is flexible and adaptable in their approach.

General

This role is intended to be full-time and office based.

However, candidates who wish to work on a part-time and/or home/office hybrid basis may be considered.

The successful candidate will need to have a full, clean driving licence as the role involves working at different sites on the Island.