Twenty Five - Day Concierge

LRM Prime specialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.

We are seeking an experienced, polished, and proactive Day Concierge to oversee the night operations of TwentyFive, a luxury residential development on the edge of Marylebone, just moments away from Mayfair and Hyde Park.

As the face of this high-end development, you will deliver an exceptional and seamless concierge service. This includes creating a welcoming environment, fostering personalised relationships with residents, and maintaining the highest standards of service to complement the luxury lifestyle expected by our clientele.

TwentyFive is a joint venture between Native Land and The Portman Estate, a development of 23 elegant apartments and 2 penthouses in Marylebone, only five minutes’ walk from Hyde Park and Oxford Street. Designed by architects Stiff+Trevillion, with interiors by MSMR and Hudson and Mercer, TwentyFive offers high quality lateral living, with broad and high rooms providing open and fluid interior space. It is part of a wider redevelopment which includes Grade A office space and four retail units which will house high-end curated shops and eateries selected by The Portman Estate.

If you're passionate about delivering excellence and creating memorable experiences for residents, we would love to hear from you!

What you will be doing!

Relationship Building

• Meet and greet all residents and visitors in a friendly, welcoming, and professional manner, ensuring all enquiries are responded to promptly.
• Confidently act as the main point of contact for residents, both in person and via communication streams such as the resident app.
• Foster personalised communication and interaction with all stakeholders, ensuring the highest level of intuitive service and customer care.

Property and Operations management

• Maintain accurate logs for all visitors to the development.
• Receive and manage all residents’ deliveries, ensuring accuracy in reporting and appropriate notifications are sent out to residents as required.
• Conduct regular security patrols of the estate and residential areas as required.
• Monitor CCTV to ensure a secure and safe environment.
• Key management and recording in adherence to strict protocols.
• Ensure all health and safety issues are highlighted to the appropriate person and dealt with efficiently.
• Conduct comprehensive and informative handovers with colleagues to ensure a seamless service.

Guest and resident services

• Manage resident move-in bookings and coordinate requirements for the use of amenity spaces.
• Support the smooth resident move-in and move-out process to maintain operational efficiency.
• Provide recommendations on local area attractions and assist with restaurant reservations, ticketing, and transport arrangements as requested.
• Ensure effective communication and collaboration across all service partners, fostering a “one-team” approach and striving for service excellence.

Skills and attributes for success! 

• Experience OR passion for providing high level service: Previous experience in a high-end residential or five-star hospitality environment is highly desirable, but we encourage candidates from other backgrounds as we will provide training to the right person.
• Impeccable Presentation: A professional and polished appearance with excellent communication and interpersonal skills.
• Service-Oriented Mindset: Driven to exceed expectations with a proactive and intuitive approach to resident needs.
• Efficiency and Organisation: Ability to manage multiple responsibilities while maintaining meticulous attention to detail.
• Adaptability and Initiative: Quick thinking and confident problem-solving in a dynamic environment.
• Team Collaboration: A cooperative and positive attitude, fostering strong relationships with both residents and colleagues.

This is an exciting opportunity to work in an iconic development and provide a personalised concierge service that sets a new benchmark for luxury living. If you are passionate about delivering excellence and creating memorable experiences for residents, we would love to hear from you.

EEO Statement

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.