Night Concierge

LRM Prime specialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.

Overview

Consort Place is a vibrant, new mixed-use development in Canary Wharf, comprising private and affordable housing, a 231-room Dorsett hotel and the refurbished 160-year-old North Pole Public House. The jewel in the crown is Aspen, a 65-storey residential tower providing 502 new apartments along with a host of residents amenities including the Aspen Club on the 21st and 22nd floors, and the 63rd floor sky lounge, Aspen Paramount offering 180-degree views across the Capital.

Role Description

The role of night concierge is to ensure that Aspen is the BEST residential development in Canary Wharf by providing an enjoyable, safe residential environment and delivering the highest level of customer care, combined with personalised communication/interaction with all stakeholders, in line with the agreed service standards and operating procedures. Each resident and visitor to Aspen is to be afforded a unique service experience and to feel VALUED.

Responsibilities include but are not limited to:

• Serve as an AMBASSADOR for Aspen and Consort Place, delivering excellent levels of customer service and support.
• RECOGNISE and greet all residents and visitors, either in person at reception or via phone, email and any other communication channel.
• Manage deliveries and collections for residents, ensuring that appropriate notifications are sent out to residents via the Aspen app and work with Security/Estate Operatives to facilitate the collection of packages from storage.
• Handle all requests for access to keys to apartments via the Traka key system.
• Provide a point of contact for any apartment defect queries or building/management issues, escalating to Customer Care or building management team accordingly.
• Working closely with all our stakeholders to NURTURE relationships and shared values.
• Offer advice and recommendations to residents regarding the amenities available with our neighbours at Consort Place including the Dorsett Hotel and The North Pole public house, and in the wider Canary Wharf area.
• Support the Amenity Hosts with the operation of the Aspen Club, Aspen Family Club and Aspen Paramount, ensuring facilities are opened/closed at the start/end of the day, bookings made via the resident app are acknowledged and that spaces are prepared for use and refreshed between bookings.
• Provide support with private events taking place in the amenity spaces, liaising with residents, guests and external providers, ensuring these spaces are vacated when booking are finished/in line with the House Rules.
• Ensure you THRIVE in your role by adhering to our Service Pillars and SOP’s (Standard Operating Procedures).
• Be the main of contact for any out of hours emergencies such as leaks, major loss of communal supplies and building wide system outages.
• Work with the security team to manage any fire emergency and perform the duties of Fire Marshal (full training will be provided).
• Conduct regular patrols of the building, recording any defects, maintenance issues or safety issues via the appropriate channels/systems.
• Fully understand the operation of communal systems and facilities and know what to do in the event of an emergency or system breakdown/failure.
• Assist with the delivery and support of the Building Safety Act 2022, ensuring the safety of all those living, visiting and working at Consort Place.

In addition, you will be expected undertake any other reasonable request as required by your manager and appropriate for this position and to comply with all the Aspen/Consort Place policies and procedures.

This job description is intended to illustrate the main duties and areas of responsibility of the job as noted above. LRM Prime Ltd reserves the right to add, delete, change or modify the job duties and responsibilities described in this Job Description, at the company’s discretion, and with appropriate notice.

Desirable Skills / Qualities 

• Previous experience as a residential concierge, night duty manager or in a front of house/customer facing role.
• Strong attention to detail.
• Desire to deliver the highest level of customer service.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure.

EEO Statement

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.