Thames City - Housekeeping Assistant

LRM Prime specialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.

The role of the Housekeeping Assistant is to provide a safe and enjoyable residential environment, a high level of cleanliness/upkeep for all front, and back of house areas. The central purpose of the role is to clean allocated areas throughout the day, in accordance to set standards/expectations whilst delivering the highest level of intuitive service, cleanliness and customer care - combined with personalised communication/interaction with all stakeholders; all in line with the agreed service standards and procedures. Each resident is to be afforded with a unique service experience and every request is to be completed promptly, decisively, and with grace – always adapting, continuously improving.

• To ensure consistent knowledge of our vision & roots and all other service standards or operating procedures and assist the leadership team in their implementation ensuring our residential & guest experiences at Thames City. 
• To perform all daily tasks outlined in the shift task list found in SPIKE in a proactive, professional and timely manner with the overall aim to delight our residents with uplifting & blissful moments 
• To ensure we Negotiate NO with any request which requires a different solution and creative thinking. 
• To greet our residents, their guests, and visitors by Engaging in Eye Contact within 10 steps, nodding with a smile, whilst offering a verbal greeting in 5 steps or less.
• Reactively handling all amenity requests from residents to provide creative options in a timely manner through Quick and Efficient Service ensuring action and follow up through to closure to ensure the resident is delighted noting preferences and preparing for those Everlasting Moments
• Responsible for maintaining the highest quality database relating to residents’ preferences Understanding each resident is Exclusive in line with Thames City guidelines.

Responsibilities:

• Acts as a liaison with all resident’s guests via phone, in person, email and any other communication channel.
• Ensure a clean environment both pre and post resident move-in and move-out process.
• Work closely with other team members in a supportive and flexible manner, focusing on the cleanliness satisfaction of stakeholder.
• To ensure consistent knowledge of our vision & roots and all other service standards or operating procedures.
• Assist the Resident Services General Manager in their implementation ensuring our residential & guest experiences at Thames City.
• To ensure any keys removed from concierge or estates management are returned to ensure a safe and secure building at all times.
• Communicate all residents and internal enquiries with the relevant departments ensuring action.
• To follow all Thames City procedures and guidelines in general and specifically quality assurance, FLHSSE.
• Assist with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders.
• To support the Estate Operations Manager when working with third-party service providers.
• In order to promote a climate of warmth and care. • To attend departmental training as per the schedule.
• Having a complete understanding of the different cleaning products, and their economical use, ensuring the appropriate cleaning materials are used in accordance with set standards/H&S policies
• Recognise/respond appropriately to any situation which has the potential to jeopardise the safety, security and well-being of the organisation and all its stakeholders.
• Ensuring that all operating equipment is regularly cleaned, well maintained, and in a proper working condition; reporting all malfunctions to the senior managers and/or Engineer on site.
• Reporting of any damages, scuffs, marks or scratches to both equipment or property to Estate Operations Manager. 
• Taking direct ownership of designated areas and ensuring they are meeting our standards at all times.
• To clean according to schedule all back of house and front of house areas as detailed in the daily checklist within DM Book Pro.
• To perform all daily tasks outlined in the shift task list found in DM Book Pro in a proactive, professional and timely manner with the overall aim to delight our residents with uplifting & blissful moments.
• To perform any other duties or projects assigned by the Estate Operations Manager in their absence.
• To maintain the cleanliness of all welfare areas to meet the standards set out by the Estate Operations Manager.
• To support the vision of a clean and presentable environment at all times within Thames City, for both residents, guests & colleagues.
• To be involved with comprehensive and informative handovers with colleagues within the village ensuring a seamless service

Desirable Skill Set  

• High Efficiency
• Organisational Skills
• Dependability 
• Sympathetic Service driven  Assertive, show initiative and have a very keen eye for detail
• Cultural Understanding
• Team Mentality
• Adaptability
• Eligible to work in the UK
• Mandarin speaking welcomed

Why Join us?

• Work at one of London's most prestigious residential developments.
• Be part of a high-performing team in delivering world-class resident services.
• Competitive salary and benefits package.
• Opportunity for career development and progression.

If you are a proactive and detail-oriented Housekeeper with a passion for excellence, we would love to hear from you!

EEO Statement

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.