The Founding - Head Concierge

LRM Prime specialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.

About the Role

We are seeking a polished, experienced, and proactive Head Concierge to assist in guiding the front-of-house operations at The Founding, a flagship residential development in the heart of Canada Water. Located just steps from the Canada Water tube station, this striking 35-storey tower offers panoramic views of the City and houses 186 design-led apartments by Conran & Partners.

As the face of this premium development, the Head Concierge will be instrumental in creating an elevated lifestyle experience for residents. You will ensure a seamless, discreet, and genuinely personalised concierge service that reflects the high standards and sophistication of The Founding.

This is a rare opportunity to shape the identity of a new landmark building—one that defines luxury living in a rapidly evolving part of London.

What you will be doing!

Team Guidance

• Help to maintain a collaborative, informed, and motivated workforce.
• Encourage consistent staffing and professional presentation across all shifts.
• Help to ensure full compliance with training requirements and operational systems.

Resident Experience & Service Excellence

• Act as the primary point of contact for residents, offering a warm, attentive, and discreet presence.
• Build lasting, trusted relationships with residents, understanding their individual preferences and needs.
• Deliver tailored services and solutions that exceed expectations—from everyday requests to bespoke lifestyle assistance.
• Maintain an accurate resident profile database to support personalised service.
• Ensure every resident and guest touchpoint reflects the prestige of The Founding.

Operational Oversight & Site Standards

• Uphold the highest levels of cleanliness, order, and presentation across both front and back of house.
• Conduct regular site inspections and oversee the quality of shared and public spaces.
• Manage inventory and supplies, including laundry and uniform services.
• Maintain familiarity with all building areas, including plant rooms and security access points.
• Ensure detailed shift logs are accurately maintained and communicated.

Technology, Communication & Systems

• Oversee the rollout and upkeep of the resident app, ensuring effective digital engagement.
• Ensure smooth and timely communication between residents, concierge, building management, and third-party service providers.
• Demonstrate strong competency with the building’s advanced BMS and access control systems.

Compliance, Reporting & Procedures

• Support the Senior Property Manager with KPI tracking, SLA reporting, and internal documentation.
• Maintain full compliance with Health & Safety, fire, and security protocols.
• Champion adherence to all operational standards and service procedures.

Professionalism & Brand Representation

• Set the tone for professionalism, discretion, and reliability in all duties.
• Represent The Founding and the wider brand with integrity, warmth, and a commitment to excellence.
• Undertake any additional responsibilities as reasonably required by senior management.

About You

You are confident, composed, and service-driven—naturally attuned to the needs of high-end residents and the rhythm of luxury living. You possess both the people skills and operational awareness to lead from the front while managing a high-performing team.

Essential Attributes:

• Concierge or Hospitality Experience: Previous experience in luxury residential, hotel, or hospitality environments is ideal—but we also welcome individuals from alternative customer-focused backgrounds with the right mindset.
• Professional Presence: Impeccable appearance and manner; articulate, poised, and personable.
• Resident-Focused: Naturally intuitive and anticipatory; driven by resident satisfaction and service quality.
• Organised & Detail-Oriented: Excellent multitasking skills with a sharp eye for presentation and process.
• Leadership & Collaboration: A team player who motivates, supports, and leads others by example.
• Tech Savvy: Comfortable with digital systems, concierge platforms, and smart building technologies.

Why Join Us?

This is an exciting opportunity to shape the resident experience at an iconic new development in London’s most dynamic emerging neighbourhood. If you take pride in excellence, thrive in a luxury environment, and want to be part of something exceptional—we want to hear from you.

EEO Statement

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.