Customer Service Executive (6-months fixed-term)

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 20 million customers worldwide, we're where you belong. Experience extraordinary growth with us.

Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. 

At Lottoland, we are dedicated to providing exceptional customer service across our support channels. This role is vital in enhancing customer satisfaction, retention, and overall brand perception while also supporting compliance, technical support, and identifying service improvements.

What you will do:

• Respond to customer queries via Live Chat, Email, and Phone across multiple brands and markets.
• Deliver a high standard of customer care while ensuring compliance with internal processes and regulatory requirements.
• Investigate customer queries thoroughly to resolve issues quickly and effectively.
• Maintain up-to-date knowledge of company products, services, and support tools to provide accurate and helpful assistance.
• Proactively identify and report customer feedback to support product and process enhancements.
• Upsell or cross-sell relevant services where appropriate, contributing to customer satisfaction and retention.
• Collaborate with internal teams to resolve more complex customer concerns.
• Handle customer complaints professionally, always seeking resolution.
• Work efficiently and accurately in a high-volume, fast-paced environment.
• Log, categorize, and document contacts accurately to help monitor trends and service quality.

Who you are:

• Possess strong interpersonal and active listening skills.
• Have an empathetic and customer-focused approach to support.
• Exhibit excellent problem-solving and conflict resolution abilities.
• Show adaptability and resilience under pressure or in changing situations.
• Maintain a proactive mindset with a desire to contribute to team and company success.
• Are comfortable working flexible hours, including evenings and weekends.
• Have the ability to prioritize, multitask, and remain detail-oriented in a busy environment.

What's in it for you: 

• Enjoy a competitive salary.
• Take advantage of 37 days off, including holidays and flexible public holiday options.
• Benefit from flexible working arrangements that support your lifestyle.
• Be part of an inclusive and supportive workplace where your contributions are valued.
• Connect with colleagues through exciting team events.
• Stay healthy with premium healthcare coverage.
• Keep active with a subsidised gym membership.
• We also provide free coffee, fruit, and snacks to keep you fueled throughout the day.

We foster a supportive and inclusive environment. If you're passionate about making a difference, we encourage you to apply. Your unique skills are valued here, and we look forward to welcoming you to our team.

Why Choose Lottoland:

• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Values-driven success.
• Embrace Gibraltar's sun-soaked lifestyle.

Our Culture:

• Innovation thrives here.
• Passion is celebrated.
• Customer focus drives us.
• Empowerment meets accountability.
• Grit and integrity are vital.

Join Lottoland - where innovation meets purpose. Explore more at www.lottolandcorporate.com. Your unique journey starts now.

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