Safer Gambling Executive

Join Us in the Land of Happiness!

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 20 million customers worldwide, we're where you belong. Experience extraordinary growth with us.

Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. We bet on you!

What you will do:

• Protect our Players: Review player accounts daily, complete risk assessments and create player profile reports to find any potentially vulnerable player so that we can support them accordingly.
• Attention to detail: Use our Standard Operating Processes as your basis of player reviews, tailoring your decisions player by player to ensure the right course of action is taken depending on individual circumstances.
• Responsible Gaming Tools: Evaluate and support players to use responsible gaming tools and features, such as self-exclusion, deposit limits, and reality checks where appropriate.
• Build strong player relationships: Work with our players via phone, live chat & email to gain relevant documentation, apply limits and add to the players Lottoland experience by giving the highest level of support possible.
• Collaboration and Advocacy: Build and maintain relationships across our Customer Operations department, staying up to date with new processes and working with your colleagues to deliver the best end to end experience for all players.
• Compliance and Reporting: Ensure compliance with relevant regulatory requirements and reporting obligations related to safer gambling.

Who you are:

• You have native English, second language skill is great but not mandatory: Lottoland is an English speaking company, however our players are from all over the world!
• You have an industry Experience: Understanding and familiar with SG legislation and industry licensing requirements.
• You have an eye for detail: Strong investigation, risk analysis, assessments and decision making skills.

What's in it for you: 

• Competitive salary and performance-based bonuses.
• 37 days off, including holidays and flexible public holiday options.
• Tailored relocation packages.
• Flexible working.
• Career progression and coaching.
• Mental health support.
• Inclusive environment.
• Exciting team events.
• Premium Healthcare.
• Subsidised gym membership.
• Fresh fruit and refreshments.

Why Choose Lottoland:

• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Values-driven success.
• Embrace Gibraltar's sun-soaked lifestyle.

Our Culture:

• Innovation thrives here.
• Passion is celebrated.
• Customer focus drives us.
• Empowerment meets accountability.
• Grit and integrity are vital.

Join Lottoland - where innovation meets purpose. Explore more at www.lottolandcorporate.com. Your unique journey starts now.

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