Product Operations Specialist

Join Us in the Land of Happiness!

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 19 million customers worldwide, we're where you belong. Experience extraordinary growth with us.

Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. We bet on you!

As a Product Operations Specialist, you will serve as a data-driven facilitator and investigator, identifying gaps and asking the right questions to ensure seamless operations across multiple domains. Your role is crucial in managing dependencies effectively, supporting the overall efficiency of our product operations and supporting communication with stakeholders.

Your primary goal will be to enhance operational efficiency and communication within the product team by streamlining tools and processes, ultimately supporting the team's success in delivering high-quality products.

What you will do:

•  Document new product features, create user manuals and troubleshooting guides in collaboration with the Product Owner
• Support the roll out of features and ensure predictable rollout
• Ensure incidents are minimised, managed and escalated effectively (dedicated first point of contact) while collaborating with stakeholders to prevent reoccurrence of issues
• Coordinate significant event reporting for the regulator
• Facilitate data collection, market research and analysis for the domain
• Analyse key domain metrics e.g., incidents, lead time, rollouts and identify inefficiencies within product operations
• Develop and implement streamlined processes and tools that enhance operational workflows
• Monitor and manage dependencies between different product domains to ensure smooth coordination
• Utilize data-driven insights to inform decision-making and prioritize actions effectively.

Who you are:

• Have 1-year relevant experience e.g., managing processes/operations
• Have excellent communicator both verbally and written (English)
• Data driven and experienced analysing data/creating reports
• Have understanding of how to gather and analyse requirements including use cases
• Experienced creating user manuals/documentation
• Able to leverage data, measure metrics and create insights/reports
• Experienced working in agile environment
• Have good stakeholder management and relationship building skills

What's in it for you:

• This is an entry-level product role providing an ideal opportunity for you to grow your career in product, while helping support and empower successful outcomes.
• A dynamic and highly motivated international team of skilled and experienced professionals
• Continuous learning based on a training & development program
• 37 days off, including holidays and flexible public holiday options
• Tailored relocation packages
• Flexible working
• Career progression and coaching
• Mental health support
• Inclusive environment
• Exciting team events
• Premium Healthcare
• Subsidised gym membership

Our Product

Our Product team is made up of individuals who possess a natural curiosity, cleverness, and a collaborative spirit. We create an environment where everyone is appreciated, included, and celebrated for their uniqueness. We work across various business domains, focusing on three key areas: Products to Play, Enablers and Protectors, and Player Engagement. As forward-thinking subject matter experts, we prioritise the right things to deliver tangible impact through software development. Our team is dedicated to listening to our customers and working closely with people to identify opportunities that add value and align with our company strategy. We are passionate about creating products that meet and exceed our customers’ expectations.

About KenoGO
Lottoland Australia launched KenoGO in 2022 when it obtained it’s license from the Victorian Gambling and Casino Control Commission (VGCCC). KenoGO is the home of Australia’s largest Keno jackpot, giving our customers the chance to win up to a massive $40M, every few minutes!

In just 18 months KenoGO has experienced hyper growth and become the leading online Keno brand in Australia. Our mission is clear – to continue to disrupt the Industry and become the most entertaining brand in lotteries and Australia’s favourite way to play Keno.

Our customers are the heart of everything we do, so safety is a primary goal of ours. We ensure we promote a healthy and sustainable gaming environment, that is an enjoyable experience for all of our players.

Why Choose Lottoland:

• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Values-driven success.
• Embrace Gibraltar's sun-soaked lifestyle.

Our Culture:

• Innovation thrives here.
• Passion is celebrated.
• Customer focus drives us.
• Empowerment meets accountability.
• Grit and integrity are vital.

Join Lottoland - where innovation meets purpose. Explore more at www.lottolandcorporate.com. Your unique journey starts now.

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