Temporary Customer Service Support

Join Us in the Land of Happiness!

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 19 million customers worldwide, we're where you belong. Experience extraordinary growth with us.

Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. We bet on you!

Dream job? JACKPOT! Get ready to start the biggest adventure of your career with Lottoland and hit the ground running with one of the most innovative employers in the gaming industry. Become part of the world's leading private online lottery provider!

We are looking for a Customer Service Executive to join us on a temporary contract until 31 December 2024. The role will look to support our Portuguese-speaking markets as soon as possible. Don’t worry if you aren’t native Portuguese as we have internal translation tools to help with that. This is a great role for those that want an exposure into the Gaming Industry and gain some work experience!

What you will do:

• Project Exposure: This role will be temporary, for the duration of an internal project that ends on 31 December 2024
• Action every day: Support our players by email, supporting with our most common queries from players.
• Be a lucky charm: Help our players by promoting the latest products, bonus offers or other promotions.
• The best opportunities for change: Nearly 80% of our Customer Service employees not only gain plenty of industry experience, but also advance internally/move up internally to a wide variety of different positions.
• Your contact list gets full: every day you work on improving our player experience and helping our players to use our site seamlessly.
• (Sometimes) it’s very busy: it can get hectic, we're honest. But we guarantee you that we work as a team, and together we know what it means to work hard, but also to support each other to achieve our results as a team.
• Your opinion counts/matters: Join our partners in testing the latest games, features, and products to stay on top of the latest technology.

Who you are:

• You have strong English level: You may work in the Portuguese-speaking market, but you will be working with international colleagues on a daily basis and Lottoland’s core language is English.
• You are not afraid of player contact: You are the first point of contact for our players, so you should have no problem helping our players with their enquiries in an appropriate tone.
• You have desire to fill your industry knowledge: The more you learn about our offering while working here, the easier it will be for you to interact with our players on a daily basis.

What's in it for you:

• Competitive salary and performance-based bonuses.
• 37 days off, including holidays and flexible public holiday options.
• Tailored relocation packages.
• Flexible working.
• Career progression and coaching.
• Mental health support.
• Inclusive environment.
• Exciting team events.
• Premium Healthcare.
• Subsidised gym membership.
• Fresh fruit and refreshments.

Why Choose Lottoland:

• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Values-driven success.
• Embrace Gibraltar's sun-soaked lifestyle.

Our Culture:

• Innovation thrives here.
• Passion is celebrated.
• Customer focus drives us.
• Empowerment meets accountability.
• Grit and integrity are vital.

Join Lottoland - where innovation meets purpose. Explore more at www.lottolandcorporate.com. Your unique journey starts now.

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