User Access Analyst
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
User Access Analyst
Lookers Head Office Manchester – Remote with occasional travel to a Lookers Dealership
Contract Type: Temporary, Full-Time - 6 Months Fixed term Contract
Salary: £27,000
Hours: 37.5 hours per week, Monday to Friday 09:00 - 17:30
About the role
We’re looking for a User Access Analyst to join our IT team and play a vital role in keeping our systems secure, compliant and audit-ready. You’ll be responsible for managing user access across the employee lifecycle, ensuring the right people have the right access at the right time.
Accuracy, attention to detail and adherence to defined processes are critical in this role. You’ll work closely with IT, managers and third parties to support joiners, movers and leavers, manage access requests and contribute to ongoing access reviews and process improvements.
What you’ll be doing
- Managing Joiners, Movers, Leavers and additional access requests in line with defined processes
- Setting up, amending and removing access across internal systems and third‑party applications
- Ensuring all access requests comply with IT Security and Data Protection policies
- Obtaining, recording and maintaining appropriate approvals and audit trails within the IT Service Management tool
- Managing tickets effectively to meet KPIs, ensuring accurate categorisation, status updates and reporting
- Supporting quarterly access reviews and cleanses, recording actions and supporting evidence
- Identifying and removing access that is no longer required due to role changes or leavers
- Coordinating with third‑party suppliers where they manage their own system access
- Reviewing and updating process documentation to keep guidance accurate and up to date
- Supporting audits, security and compliance activity across the function
What we’re looking for
- Strong administrative and organisational skills, with the ability to manage high‑volume, detailed work
- A high level of attention to detail, particularly when handling user access and sensitive data
- Basic IT knowledge; experience with Entra ID or Active Directory is desirable but not essential
- Comfortable working within structured processes and following approval and security controls
- Confident using ticketing or service management tools
- Ability to recognise risk and challenge or escalate requests that don’t meet policy requirements
- Clear written communication skills and confidence maintaining accurate records
- A willingness to learn new systems and ways of working
- Awareness of IT security and data protection principles, or a strong desire to develop this knowledge
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
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